Yuma AI

The AI Support Agent for Ecommerce

Winter 2023

Active

artificial-intelligence

The AI Support Agent for Ecommerce

## What is Yuma AI? Yuma is automating customer support by providing an AI Support Agent orchestration platform. Yuma provides autonomous AI agents dedicated to customer service and e-commerce. We integrate directly with help desk software (Zendesk, Kustomer, Gorgias, etc.) and focus on helping large Shopify brands deal with their high volume of support requests. Top merchants using Yuma can automate up to 80% of their support tickets fully autonomously. ## Why do Shopify merchants need Yuma? There are thousands of large Shopify merchants around the world generating $10M+ a year. Most of them have taken over some niches and are great at what they do: selling their products. But they all have one thing in common: they all hate customer support. It's a burden for them and a huge source of cost, as they receive hundreds of requests per day. Some of them have dozens of support agents on staff, usually offshore, and the overall quality is still often pretty poor while staff turnover remains high. Those merchants have been promised automation for years but have always been disappointed by the outcome. As customers, we have all had to live through a terrible support automation experience before, so this is no secret, and everyone knows that the current state of the technology is quite bad. ## Yuma is solving this in a few ways: Yuma isn't just another RAG chatbot. Our platform provides autonomous AI agents dedicated to support and ecommerce. These agents are powered by knowledge, follow processes, and are managed by our in-house AI orchestration technology. This ensures safety, control, and quality at every step. We believe that to truly automate customer support, we must develop a platform that mimics the actions of a human support agent. That's exactly what we've been doing. Currently, our top merchants are automating 60% of their support tickets through Yuma. Yuma can fetch information from external services and take actions in other apps as needed to resolve each ticket. We are laser-focused on building the best AI support agent platform and aim to achieve 80% true automation in the next few months. ## Fun Fact Yuma got started by accident. This is my third YC startup after Socialcam (W12) and Triplebyte (S15). I released Yuma as a prototype for fun in mid-December 2022 and was overwhelmed with demo requests. That's when I knew I was onto something and had to turn this into a real company, once again.

Active Founders

Guillaume Luccisano

Founder

Currently Founder @ Yuma (W23) - Previously Co-Founder at Triplebyte (S15) & Socialcam (W12) - Seed Investor in 60+ companies.

Guillaume Luccisano

Founder

Currently Founder @ Yuma (W23) - Previously Co-Founder at Triplebyte (S15) & Socialcam (W12) - Seed Investor in 60+ companies.

Why we built it

Since 2023, Yuma has helped brands resolve millions of support tickets. CX teams kept asking questions that no tool could answer well:

“Which products are generating defects or breakage complaints this week?”
“What is driving checkout abandonment and what are customers saying about it?”
“Are refund requests spiking for a specific SKU or variant?”
“What new issues are trending right now that we did not even know about?”

Dashboards only show the metrics you already track. The real Customer Voice lives in the support tickets.

Why it matters

Deep Search gives you insights in minutes that used to take days of manual work or were simply not economically viable to produce. Until today, no one had the time or budget to manually read and analyze hundreds or thousands of support tickets.

Now you get that work done instantly. Product, CX, ops, and growth leaders can finally:

Spot product defects before they create churn
Identify friction points that slow or block purchases
Surface refund and return patterns across SKUs
Detect trending issues early and intervene fast
Ship improvements backed by real customer data
Turn support into a compounding ROI engine

Deep Search makes your support tickets an always-on source of business intelligence.

What it does

Deep Search:

Scans your entire support ticket cloud in seconds
Identifies themes like product defects, shipping issues, sizing confusion, checkout friction, or subscription churn
Surfaces patterns that teams usually miss until it is too late
Returns concise analysis with real ticket snippets you can click into
Supports follow-up questions with full conversational context
Generates reports on anything you ask for and emails them on a schedule
Helps CX, product, ops, and growth teams move from reactive to proactive

Deep Search turns your support history (your ticket cloud) into a live Customer Voice layer you can explore, monitor, and automate.

Demo video: https://www.youtube.com/watch?v=V7t4UDkFbxM

Looking for

We are looking for e-commerce brands that want to use support data for decision-making, not just firefighting. We will help you plug in Deep Search, define your key questions, and track the impact.

Contact Guillaume (the founder) at g-sales-ai-launch@yuma.ai for early access.

What else does Yuma do

Yuma also offers AI agents for e-commerce support and Sales AI for product-page Q&A. Top brands automate up to 70% of support with us.

What should we build next?

We are adding dynamic charts, trend visualizations, and anomaly alerts to Deep Search. If there is something specific you want to analyze or ask from your support tickets, tell us. We are shaping the roadmap based on what brands need most.

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