Yuma: AI agents for e-commerce customer service
The leading AI-powered CX automation platform.
↗️ support quality & consistency. ↗️ customer satisfaction. ↗️ cost-efficiency.
TL;DR
Millions of E-commerce merchants share the same pain: costly and inefficient customer support that deteriorates customer loyalty. Yuma is on a mission to automate 100% of your support tickets and change customer support for good. Merchants love Yuma AI for its accuracy and industry-leading automation rate.
The Yuma Story
I'm G, and I'm delighted to re-introduce Yuma.ai, my 3rd company - after Socialcam (W12) and Triplebyte (S15)!
Yuma was launched by accident 🤷♂️. After I released a prototype in December ‘22, my inbox was inundated with requests from Shopify merchants, and I decided to retake the startup route.
I did YC once more in W23 with Yuma as an AI co-pilot for customer support agents, but things have changed rapidly since then. We are now a full-grown, fully automated AI Agent orchestration platform.
Today, Yuma has over 100+ paying merchants who choose Yuma.ai for its unmatched accuracy, dedicated customer support, and industry-leading automation capabilities (over 50% of automated - and successful - ticket resolutions).
We’re building a world where businesses will never worry about customer support again, and we’re turning Yuma.ai into the most advanced Customer Support platform.
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Top benefits from real users:
- Achieve up to 50% full automation of all your support tickets. - Learn how Petlibro did it
- Achieve 4X ROI on your investment in Yuma AI - Learn how MyVariations did it
- Reduce first-response-time (FRT) by 87% - Learn how MFI Medical did it
- Reduce monthly support cost by 33% - Learn how MyVariations did it
- Be available 24/7 and manage demand spikes - Learn how Omnie did it
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Reasons to use Yuma
- Unlimited processed tickets, only charged on a full-automated-resolution basis.
- Dedicated support regardless of plan, through exclusive Slack channels.
- Access to the best AI models, even for small plans.
- Unlimited AI Agents & SOPs
- Natively Multi-store and Multilingual
- Omnichannel Support: chat, email, social, etc
- Top-notch integrations with third-party services
Our Ask 🙏
💸 Know any e-commerce businesses, CX managers, or Shopify agencies?
Send them our way—they will be forever grateful! Plus, we’re offering a referral bonus for every lead that turns into a customer.
Just drop us an email at hello@yuma.ai
🛒 Own an e-Commerce store?
Book a demo and see Yuma.ai in action. You will receive a white-glove onboarding experience along with a 30-day free trial. 🙂
