{"id":84121,"title":"Yuma: AI agents for e-commerce customer service","tagline":"The leading AI-powered CX automation platform.","body":"↗️ support quality \u0026 consistency. ↗️ customer satisfaction. ↗️ cost-efficiency.\n\n**TL;DR**\n\nMillions of E-commerce merchants share the same pain: costly and inefficient customer support that deteriorates customer loyalty. [Yuma](https://yuma.ai/) is on a mission to automate 100% of your support tickets and change customer support for good. Merchants love Yuma AI for its accuracy and industry-leading automation rate.\n\n## The Yuma Story\n\nI'm G, and I'm delighted to re-introduce Yuma.ai, my 3rd company - after Socialcam (W12) and Triplebyte (S15)!\n\nYuma was launched by accident 🤷‍♂️. After I released a prototype in December ‘22, my inbox was inundated with requests from Shopify merchants, and I decided to retake the startup route.\n\nI did YC once more in W23 with Yuma as an AI co-pilot for customer support agents, but things have changed rapidly since then. We are now a full-grown, fully automated AI Agent orchestration platform.\n\nToday, Yuma has over 100+ paying merchants who choose Yuma.ai for its unmatched accuracy, dedicated customer support, and industry-leading automation capabilities (over 50% of automated - and successful - ticket resolutions).\n\nWe’re building a world where businesses will never worry about customer support again, and we’re turning Yuma.ai into the most advanced Customer Support platform.\n\n![Industry Leading CX Automation rate with AI](/media/?type=post\u0026id=84121\u0026key=user_uploads/37163/03444e47-ceae-435b-83da-8663b1be3da0)\n\n---\n\n—\n\n## Top benefits from real users:\n\n* Achieve up to **50% full automation** of all your support tickets. - [**Learn how Petlibro did it**](https://yuma.ai/case-studies/how-petlibro-achieved-49-automation-and-saves-20-annually-with-yuma-ai)\n* Achieve **4X ROI** on your investment in Yuma AI - [**Learn how MyVariations did it**](https://yuma.ai/case-studies/myvariations)\n* Reduce first-response-time **(FRT) by 87%** - [**Learn how MFI Medical did it**](https://yuma.ai/case-studies/how-mfi-medical-cut-first-response-time-by-over-87-and-automated-45-of-customer-inquiries-with-yuma-ai)\n* Reduce monthly support **cost by 33%** - [**Learn how MyVariations did it**](https://yuma.ai/case-studies/myvariations)\n* Be **available 24/7** and manage demand spikes - [**Learn how Omnie did it**](https://yuma.ai/case-studies/omnie-and-yuma-ai-reshaping-e-commerce-customer-service-together)\n\n—\n\n![Top Merchants having success with Yuma.ai](/media/?type=post\u0026id=84121\u0026key=user_uploads/37163/1f000682-b3e9-4669-8764-bf0060fa8cda)\n\n## Reasons to use Yuma\n\n* Unlimited processed tickets, only charged on a full-automated-resolution basis.\n* Dedicated support regardless of plan, through exclusive Slack channels.\n* Access to the best AI models, even for small plans.\n* Unlimited AI Agents \u0026 SOPs\n* Natively Multi-store and Multilingual\n* Omnichannel Support: chat, email, social, etc\n* Top-notch integrations with third-party services\n\n## Our Ask 🙏\n\n**💸 Know any e-commerce businesses, CX managers, or Shopify agencies?**\n\nSend them our way—they will be forever grateful! Plus, we’re offering a referral bonus for every lead that turns into a customer.\n\nJust drop us an email at [hello@yuma.ai](mailto:hello@yuma.ai)\n\n**🛒 Own an e-Commerce store?**\n\nBook a demo and see [Yuma.ai](https://yuma.ai) in action. You will receive a white-glove onboarding experience along with a 30-day free trial. 🙂 \n\n![uploaded image](/media/?type=post\u0026id=84121\u0026key=user_uploads/89898/711c85bf-4427-4554-abe4-8ba5980e6022)\n\n","slug":"Lsn-yuma-ai-agents-for-e-commerce-customer-service","created_at":"2024-09-18T17:36:12.306Z","updated_at":"2026-05-25T01:24:31.404Z","total_vote_count":12,"url":"https://www.ycombinator.com/launches/Lsn-yuma-ai-agents-for-e-commerce-customer-service","share_image_url":"https://www.ycombinator.com/media/?type=post\u0026id=84121\u0026key=user_uploads/89898/711c85bf-4427-4554-abe4-8ba5980e6022","company":{"id":28417,"name":"Yuma AI","slug":"yuma-ai","url":"https://yuma.ai","logo":"https://bookface-images.s3.amazonaws.com/small_logos/5b5e2299b8aa66bb93182989998fcde535817370.png","batch":"Winter 2023","industry":"B2B","tags":["Artificial Intelligence","Customer Support","AI","Conversational AI","AI Assistant"],"search_path":"https://bookface.ycombinator.com/company/28417"}}