{"id":95152,"title":"Flows: AI Agent Builder for Precise, Reliable Ecommerce Support","tagline":"Visual Step-by-Step Builder for Ecommerce Support","body":"👋 We’re **Yuma (YC W23)**, an AI support platform for e-commerce, and today we’re launching one of our biggest updates yet: **Flows**, a visual automation builder for ecommerce support.\n\n**Flows** expands Yuma’s AI agents’ capabilities with a visual builder for explicit, deterministic steps. You can now combine process-based AI agents with the reliability of a flow for faster, more precise CX automation.\n\n### **Why we built it**\n\nFor more than 2 years, Yuma has helped merchants automate customer support using our natural-language AI Agents builder, resolving over 5 million tickets to date. But as merchants grow, they need more control, advanced workflows, and precision while staying flexible and easy to maintain.\n\nThat’s why we built **Flows**, a visual, step-by-step builder that adds structure, clarity, and reliability to AI automation.\n\n### **What it does**\n\nFlows let merchants visually define how an SOP (Standard Operating Procedure) runs, step by step and action by action. Each step is visible, enforced, and powered by a mix of good old hard code and LLMs.\n\nFlows combine quick ramp-up and adaptability with _strict step-by-step control_ where it matters.\n\nWith Flows, you can:\n\n* Build if/then logic visually with guaranteed execution\n* Combine AI conversations and deterministic rules\n* Review and debug complex automations in minutes\n* Gather clear insights and metrics on automation paths\n* Use hooks and ordered API \u0026 CRM calls for full consistency\n\n### **Why it matters**\n\nFlows make automation more reliable and easier to maintain. It brings three major advantages:\n\n**Step-by-step precision:** Every action runs exactly as designed, with enterprise-grade reliability you can trust.\\\n**Visual clarity:** Instantly see, review, and debug every step of your automations, no guessing or black boxes.\\\n**Hybrid flexibility:** Combine LLM adaptability with structured, reliable workflows for the best of both worlds.\n\nThe result is higher accuracy, fewer escalations, and faster resolutions, all in a visual format you can refine in minutes.\n\n### **The demo video**\n\nhttps://www.youtube.com/watch?v=6J1OMGCM2v0\n\n### **Looking for**\n\nWe’re looking for merchants and DTC brand owners who want to test **Flows** and share honest feedback 👀\n\nWe’ll help you build your first Flow, monitor accuracy, and measure results.\n\nContact Guillaume, the founder, at [g-sales-ai-launch@yuma.ai](mailto:g-sales-ai-launch@yuma.ai) for early access.\n\n### **What's Yuma's full suite of products?**\n\nFlows is part of Yuma’s full suite. Top brands automate up to 70% of support with us. With 3 main products — Support AI, Sales AI, and Social AI — we integrate with helpdesks like Gorgias, Zendesk, Kustomer, Gladly, Front, and Salesforce (I know, even Salesforce!!) to automate support, pre-sales, social interactions, and more.\n\n—\n\n![uploaded image](/media/?type=post\u0026id=95152\u0026key=user_uploads/37163/6ae22e52-741e-4ce1-a0e9-29a0a97e0d0e)\n\n![uploaded image](/media/?type=post\u0026id=95152\u0026key=user_uploads/37163/e54a55a9-7f35-482b-baa9-bdea778b5756)\n\n![uploaded image](/media/?type=post\u0026id=95152\u0026key=user_uploads/37163/c9fda7bd-d74f-467d-ba7d-42b307853b99)\n\n![uploaded image](/media/?type=post\u0026id=95152\u0026key=user_uploads/37163/9a74d334-e177-4566-b67c-34ba665342ff)\n\n![uploaded image](/media/?type=post\u0026id=95152\u0026key=user_uploads/37163/61460ccb-56b7-4392-86de-2781fb526ec3)\n\n","slug":"Oki-flows-ai-agent-builder-for-precise-reliable-ecommerce-support","created_at":"2025-11-04T16:15:37.558Z","updated_at":"2026-05-25T00:50:59.067Z","total_vote_count":26,"url":"https://www.ycombinator.com/launches/Oki-flows-ai-agent-builder-for-precise-reliable-ecommerce-support","share_image_url":"https://www.ycombinator.com/media/?type=post\u0026id=95152\u0026key=user_uploads/37163/6ae22e52-741e-4ce1-a0e9-29a0a97e0d0e","company":{"id":28417,"name":"Yuma AI","slug":"yuma-ai","url":"https://yuma.ai","logo":"https://bookface-images.s3.amazonaws.com/small_logos/5b5e2299b8aa66bb93182989998fcde535817370.png","batch":"Winter 2023","industry":"B2B","tags":["Artificial Intelligence","Customer Support","AI","Conversational AI","AI Assistant"],"search_path":"https://bookface.ycombinator.com/company/28417"}}