{"id":95775,"title":"Deep Search: Chat With Your Customer Voice","tagline":"ChatGPT-style interface that turns your support ticket history into instant insights, trends, and answers.","body":"👋 We’re **Yuma (YC W23)**, an AI agent platform **dedicated to e-commerce brands**. Similar to Sierra and Decagon but built for **high-volume retail support**.\n\nToday we are launching **Deep Search**, our latest innovation for unlocking **Customer Voice**.\n\nDeep Search is an **LLM-powered conversational search engine** on top of your support ticket history (your entire support **ticket cloud**). Instead of digging through dashboards or exports, you ask questions in plain language and get **clear, sourced answers** straight from recent customer conversations.\n\n### Why we built it\n\nSince 2023, Yuma has helped brands resolve **millions of support tickets**. CX teams kept asking questions that no tool could answer well:\n\n* _“Which products are generating defects or breakage complaints this week?”_\n* _“What is driving checkout abandonment and what are customers saying about it?”_\n* _“Are refund requests spiking for a specific SKU or variant?”_\n* _“What new issues are trending right now that we did not even know about?”_\n\nDashboards only show the metrics you already track. The real **Customer Voice lives in the support tickets**.\n\n### Why it matters\n\nDeep Search gives you insights **in minutes** that used to take **days of manual work** or were simply not economically viable to produce. Until today, no one had the time or budget to manually read and analyze hundreds or thousands of support tickets.\n\nNow you get that work done **instantly**. Product, CX, ops, and growth leaders can finally:\n\n* Spot **product defects** before they create churn\n* Identify **friction points** that slow or block purchases\n* Surface **refund and return patterns** across SKUs\n* Detect **trending issues early** and intervene fast\n* Ship improvements backed by **real customer data**\n* Turn support into a **compounding ROI engine**\n\nDeep Search makes your support tickets an **always-on source of business intelligence**.\n\n### What it does\n\nDeep Search:\n\n* Scans your entire **support ticket cloud** in seconds\n* Identifies themes like product defects, shipping issues, sizing confusion, checkout friction, or subscription churn\n* Surfaces patterns that teams usually miss until it is too late\n* Returns concise analysis with **real ticket snippets** you can click into\n* Supports **follow-up questions** with full conversational context\n* Generates reports on anything you ask for and **emails them on a schedule**\n* Helps CX, product, ops, and growth teams move from **reactive to proactive**\n\nDeep Search turns your support history (your ticket cloud) into a **live Customer Voice layer** you can explore, monitor, and automate.\n\nDemo video: https://www.youtube.com/watch?v=V7t4UDkFbxM\n\n### Looking for\n\nWe are looking for e-commerce brands that want to use support data for **decision-making**, not just firefighting. We will help you plug in Deep Search, define your key questions, and track the impact.\n\nContact Guillaume (the founder) at [**g-sales-ai-launch@yuma.ai**](mailto:g-sales-ai-launch@yuma.ai) for early access.\n\n### What else does Yuma do\n\nYuma also offers **AI agents for e-commerce support** and **Sales AI** for product-page Q\u0026A. Top brands automate up to **70%** of support with us.\n\n### What should we build next?\n\nWe are adding **dynamic charts**, trend visualizations, and anomaly alerts to Deep Search. If there is something specific you want to analyze or ask from your support tickets, tell us. We are shaping the roadmap based on what brands need most.\n\n![uploaded image](/media/?type=post\u0026id=95775\u0026key=user_uploads/37163/423d30b5-09ea-4f68-ba9f-b4fa15c0791c)\n\n![uploaded image](/media/?type=post\u0026id=95775\u0026key=user_uploads/37163/d934e3fb-2c75-4b73-8a80-927f38563bad)\n\n![uploaded image](/media/?type=post\u0026id=95775\u0026key=user_uploads/37163/bddadaab-df99-4cf8-982e-ad7a8e782fab)\n\n![uploaded image](/media/?type=post\u0026id=95775\u0026key=user_uploads/37163/66f63c0e-3481-4031-a5df-ac52ad420a0b)\n\n![uploaded image](/media/?type=post\u0026id=95775\u0026key=user_uploads/37163/728d3d61-5280-4837-8f01-a41a96fe5c59)\n\n","slug":"Oul-deep-search-chat-with-your-customer-voice","created_at":"2025-11-25T17:27:47.699Z","updated_at":"2026-05-25T02:56:31.106Z","total_vote_count":26,"url":"https://www.ycombinator.com/launches/Oul-deep-search-chat-with-your-customer-voice","share_image_url":"https://www.ycombinator.com/media/?type=post\u0026id=95775\u0026key=user_uploads/37163/d934e3fb-2c75-4b73-8a80-927f38563bad","company":{"id":28417,"name":"Yuma AI","slug":"yuma-ai","url":"https://yuma.ai","logo":"https://bookface-images.s3.amazonaws.com/small_logos/5b5e2299b8aa66bb93182989998fcde535817370.png","batch":"Winter 2023","industry":"B2B","tags":["Artificial Intelligence","Customer Support","AI","Conversational AI","AI Assistant"],"search_path":"https://bookface.ycombinator.com/company/28417"}}