Hey folks 👋

We’re Ankur Dahama and Hai Ta - co-founders of Userlens.

https://youtu.be/0wsD-3wxkZc

TL;DR

Userlens is an AI CSM that monitors every account like your best CSM monitors your top 5. It catches churn months before renewal, builds QBR decks on your playbook, and tells your team exactly what to say.

Our story

At our last startup (Wudpecker), we had 25K users, 1,000+ customers, and zero idea who was about to churn. We flew blind. Accounts died quietly, and we only found out at renewal. So we built the tool we wished we had.

Userlens - Your 100x CSM that prevents churn

Userlens watches every account the way your best CSM watches your top five.

Is a renewal coming up at one of your accounts? Userlens already knows 5 users stopped using your new AI feature last month, the champion changed roles, and there's a frustration thread buried in Slack your team never saw.

Before your CSM opens the account, the talking points and QBR deck are ready — built on your team's templates and playbook.

It does this across your entire book of business. Every account gets the attention that your best CSM gives your top 5.

Why our customers love us:

• Quartr (10M ARR): went from 40 accounts per CSM to 200 — with the same team, all while growing from 1M to 10M ARR in a year. Their NRR has increased by 18% in 3 months with us.
• Smartly (200M ARR): their performance of CSMs in customer meetings and QBRs has gone absolutely vertical. We’ve predicted (and prevented) 23 6-figure deals in churn risk already in a month!

Connects to your Product analytics (Posthog, Amplitude, Mixpanel, Segment), CRM (HubSpot, Salesforce, Attio), Billing (Stripe), and Support tools (Intercom, Pylon).

Setup takes a day. And we do up to 3 months of historic data import during pilots.

We lost accounts at our last startup because nobody told us what was happening until it was too late. Userlens makes sure that never happens to you.

For YC companies — free for 3 months. We'll get you set up in a day.

Book demo: https://cal.com/hai-ta-lil5ul/30min-with-hai-cofounder-ycbfl

Know CS leaders at a B2B SaaS company? We'd love a warm intro.