{"id":99501,"title":"Userlens - AI CSM that never misses churn","tagline":"Userlens gives you 100x CSMs","body":"Hey folks 👋\n\nWe’re [Ankur Dahama](https://www.linkedin.com/in/ankurdahama/) and [Hai Ta](https://www.linkedin.com/in/anhaita) - co-founders of [Userlens](https://userlens.io/).\n\n\u003chttps://youtu.be/0wsD-3wxkZc\u003e\n\n# TL;DR\n\nUserlens is an AI CSM that monitors every account like your best CSM monitors your top 5. It catches churn months before renewal, builds QBR decks on your playbook, and tells your team exactly what to say.\n\n# Our story\n\nAt our last startup (Wudpecker), we had 25K users, 1,000+ customers, and zero idea who was about to churn. We flew blind. Accounts died quietly, and we only found out at renewal. So we built the tool we wished we had.\n\n# Userlens - Your 100x CSM that prevents churn\n\nUserlens watches every account the way your best CSM watches your top five.\n\nIs a renewal coming up at one of your accounts? Userlens already knows 5 users stopped using your new AI feature last month, the champion changed roles, and there's a frustration thread buried in Slack your team never saw.\n\nBefore your CSM opens the account, the talking points and QBR deck are ready — built on your team's templates and playbook.\n\nIt does this across your entire book of business. Every account gets the attention that your best CSM gives your top 5.\n\n# Why our customers love us:\n\n* **Quartr (10M ARR):** went from **40 accounts per CSM to 200** — with the same team, all while growing from **1M to 10M ARR in a year**. Their NRR has increased by **18% in 3 months** with us.\n* **Smartly (200M ARR):** their performance of CSMs in customer meetings and QBRs has gone absolutely vertical. We’ve predicted (and prevented) **23 6-figure deals** in churn risk already in a month!\n\nConnects to your **Product analytics** (Posthog, Amplitude, Mixpanel, Segment), **CRM** (HubSpot, Salesforce, Attio), **Billing** (Stripe), and Support tools (Intercom, Pylon).\n\n**Setup takes a day**. And we do up to 3 months of historic data import during pilots.\n\nWe lost accounts at our last startup because nobody told us what was happening until it was too late. Userlens makes sure that never happens to you.\n\n**For YC companies — free for 3 months.** We'll get you set up in a day.\n\nBook demo: \u003chttps://cal.com/hai-ta-lil5ul/30min-with-hai-cofounder-ycbfl\u003e\n\n**Know CS leaders at a B2B SaaS company?** We'd love a warm intro.","slug":"Psr-userlens-ai-csm-that-never-misses-churn","created_at":"2026-04-07T19:18:01.670Z","updated_at":"2026-05-25T00:35:31.033Z","total_vote_count":24,"url":"https://www.ycombinator.com/launches/Psr-userlens-ai-csm-that-never-misses-churn","share_image_url":"//bookface-static.ycombinator.com/assets/ycdc/yc-og-image-c440a0ad1dacfb86eeeb343717479cc54d256614449b4ef719977a0a451f8bc8.png","company":{"id":31404,"name":"Userlens","slug":"userlens","url":"https://userlens.io","logo":"https://bookface-images.s3.amazonaws.com/small_logos/044f868ff4fda0ae90471c98a5ffee29018c984b.png","batch":"Spring 2026","industry":"B2B","tags":["SaaS","Customer Success","Enterprise Software","AI Assistant"],"search_path":"https://bookface.ycombinator.com/company/31404"}}