Hey everyone! 👋

We're Varun and Tom, co-founders of Unisson. We're building an AI-native platform with agents that work as hands-on product experts alongside your customer-facing teams.

TL;DR

Enterprise deployments require specific customer context, hands-on help, and deep product expertise that is hard to scale. Unisson builds trusted AI subject-matter experts for Implementation, CS, and Sales Engineering teams. Within 15 minutes, our agents learn to use any product and can be used by teams in Slack, text, or email. Our agents gather requirements and context from existing tools, enabling them to handle complex tasks like onboarding, change management, customer health audits, custom integrations, and migrations.

With Unisson, customer-facing teams have 24/7 access to a hands-on AI subject-matter expert, allowing them to scale and save thousands of hours.

🎬 Launch Video: https://youtu.be/juWshpSJ3fQ

❌ The Problem

Teams responsible for customer deployments become the "human API" for the product. Customers require hands-on help with onboarding, configuration, integrations, change management, and troubleshooting. Executing these tasks at scale becomes challenging because they require specific customer context and deep product expertise: best practices, context from similar deployments, and deep architectural understanding of the product. Over time, this work gets passed to a small number of product experts, slowing down time to value and turning cost-to-serve into a bottleneck for growth.

✅ Our Solution

Unisson is an AI-native platform with agents that work as hands-on product experts alongside your customer-facing teams. Our agents:

• Learn to use your product in 15 minutes and build deep expertise.
• Gather context from meetings, call transcripts, and Slack.
• Plan and execute onboarding, change management, and migrations end-to-end.
• Keep your team in control by building an execution plan together.
• Maintain an up-to-date knowledge base.

Every task flows through our built-in ticketing system that tracks trends, surfaces patterns, and shows your team how to improve operations.

For Product & Engineering teams: Our API gives the ability to supercharge your own agents and tools with the same product expertise as your best subject-matter expert.

The Team

Varun previously led product and engineering for agent products, growth, and VLM research at Ambient AI. Tom previously led Perception at Chef Robotics, deploying hundreds of robots in production.

🙏 Our Asks

• Know any CS, Implementation, Sales Engineering, or Professional Services leaders looking for ways to scale their teams? We'd love an intro 👉 varun@unisson.ai
• Curious how Unisson can help scale your customer-facing teams? Book a demo