Domu Technology Inc.: AI Agents for collections

AI Agents for collections

Domu automates debt-collection calls, texts, and emails for financial services and healthcare. We work with some of the largest financial institutions in the world and win by doing what nobody else is willing to do. We are hiring :)

Active Founders

Nick Diaz

Founder

I’ve loved building things since I was twelve. I was a national table tennis player, and I started Domu to change how interactions work in financial services. I’ve closed more than forty deals with some of the world’s largest banks and insurance companies. But what I’m most proud of is our team; they push me every day at work, at the gym, and on our runs. I can confidently say we are one of the highest-performing teams in San Francisco.

Nick Diaz

Founder

I’ve loved building things since I was twelve. I was a national table tennis player, and I started Domu to change how interactions work in financial services. I’ve closed more than forty deals with some of the world’s largest banks and insurance companies. But what I’m most proud of is our team; they push me every day at work, at the gym, and on our runs. I can confidently say we are one of the highest-performing teams in San Francisco.

Camila Zancanella

Founder

Co-founder @ Domu | The Future of Debt Collections Camila has 5 years of experience in multiple business areas, data analytics, and data science. She is responsible for building the models to analyze client data to personalize communication flows and decision-making processes. She previously worked at Rappi and Otter (a unit of Cloud Kitchens) and has contributed to research papers by running statistical models for business studies.

Camila Zancanella

Founder

Co-founder @ Domu | The Future of Debt Collections Camila has 5 years of experience in multiple business areas, data analytics, and data science. She is responsible for building the models to analyze client data to personalize communication flows and decision-making processes. She previously worked at Rappi and Otter (a unit of Cloud Kitchens) and has contributed to research papers by running statistical models for business studies.

Company Launches

Domu - Building AI agents for collections

See original launch post

Domu uses generative AI to automate debt collection interactions for 8 of the 20 largest banks and insurance companies across the Americas.

Hi everyone, we are Nico and Camila. We met 5 years ago while Cami was finishing her MBA at HEC Paris and Nico working at his previous AI company, after that, we participated in more than 10 hackathons together, and made 450 sales calls to understand the biggest problems in banking and communications, we realized collections was a real issue. So we decided to start Domu.

At Domu, we’ve built probably one of the biggest female teams in the current YC batch, and every day, we wake up with the conviction of helping our clients automate sales calls for collections and insurance sales.

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🚨 The Problem: Nobody likes to collect debt and it’s too expensive

Very few people in the world like to make calls to charge people money.

Enterprises struggle with all the back-office tasks to manage call centers or debt collection agencies due to the volume of clients. Manual processes lead to high operational costs and a lack of scalability.

Take our client, a major insurance company, as an example. They manually contact more than 150,000 customers monthly, which is around 500,000 minutes spent on calls😱. This process also involves capturing data, pulling that data, and analyzing it, which usually results in suboptimal outcomes.

🫡 The Solution: Automated and personalized communications at scale

Domu automates customer interactions using GenAI, reducing the need for extensive operational teams. We automate calls and integrate with channels like SMS, WhatsApp, and emails, and give our customers real-time data to track metrics.

💜 By using Domu, companies can:

Collect the same as humans in 3 months at 40% of the cost.
Improve debt collection and conversion rates.
Gain real-time insights about their clients to improve communication.

📈 Opportunity: The immense potential of our market

For every large enterprise with thousands of clients, millions are spent on inefficient communication processes and sales agents. By automating these interactions, Domu can save companies substantial amounts and improve their customer relationships.

In the US alone, the potential savings in the debt collection sector are enormous, with trillions of dollars at stake. Domu's AI-powered solutions provide a significant opportunity for enterprises to enhance their communication efficiency and effectiveness..

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