Hey everyone 👋

We're Kyle and Kevin, co-founders of CentralComs.

TLDR:

CentralComs is an AI receptionist and after-hours answering service for home service businesses like HVAC, plumbing, and electrical companies. It answers the calls your office misses, books the appointment into your existing schedule, and then keeps following up on new leads, open estimates, and past customers until they book. More of the leads you already pay for turn into jobs.

https://youtu.be/iXSZrThZFOs

The Problem ❌

Home service companies spend heavily to make the phone ring, then lose a chunk of that revenue before a technician ever shows up.

When the office is busy or closed:

• After-hours and overflow calls go to voicemail
• New leads sit for hours before anyone calls back
• Open estimates never get a follow-up
• Past customers are never reactivated
• CSRs work callback lists by hand
• Post-job happy calls happen only when someone remembers

The expensive part, generating demand, already happened. The hard part is turning it into booked work.

Most tools fix one piece. Answering services take messages. VAs and extra CSRs add capacity, but they cost a lot to scale and rarely cover 24/7. Generic AI receptionists answer the phone and stop there.

Solution ✅

Part 1: AI receptionist and after-hours answering, 24/7

When your office can't pick up, CentralComs does. It answers after-d calls, figures out what the customer needs, qualifies the lead,answers routine questions, and books the appointment into the schedule you already use. It handles confirmations and reschedules, and it hands off any conversation that needs a human.

It works alongside the systems your team already uses, so you don'tont office gets 24/7 capacity without another hire.

Part 2: Automated lead follow-up and customer reactivation

Booking the first call is only the start. CentralComs keeps working customer hangs up:

• Speed-to-lead follow-up on new inquiries
• Follow-up on estimates that haven't closed
• Intent gauging: ready to book, still deciding, or no longer inter
• Lead nurture sequences
• Appointment reminders and confirmations
• Post-job happy calls
• Past-customer reactivation and recontact for future service

No CSR has to remember every callback, open quote, and old customer the agent more context on your services, business rules, and customers, so it handles more routine communication over time and passes the judgment calls back to your team.

Our Team

We're Kyle and Kevin, former UC Berkeley students and longtime AI builders. Kyle previously built and scaled an AI facility-management platform to $600K ARR, used by teams at NVIDIA, Cushman & Wakefield, and NASA JPL. Kev at a venture-backed startup, where he scaled agentic infrastructure to 40,000+ concurrent users and later built AI video-generation technology that generated $XX,XXX in its first month.

Our Asks

If you are, or know, any of the following, we'd love to hear from you:

Home service business owners and operators: especially HVAC, plumbing, electrical, roofing, and other residential service companies with growing technician teams dealing with high call volume, missed or after-hours calls, slow speed-to-lead, overloaded office staff, open estimates, manual follow-up, or plans to hire another CSR.

If you're evaluating an AI receptionist, virtual receptionist, or after-hours answering service for a home service business, we'd especially like to talk.

You can reach us at kyle@centralcoms.com