TL;DR

Telehealth clinics spend hundreds of thousands on ads but convert only a fraction of the patients who visit their site.

Buying GLP-1s, TRT, or other treatments is a high-stakes decision, yet most patients are left alone with a website.

Cenote provides AI sales agents that instantly reach out, answer questions, and guide patients through the purchase, helping clinics grow revenue and patients buy with confidence.

Problem

Telehealth customer acquisition is extremely expensive.

Clinics often pay hundreds, sometimes thousands, of dollars per lead, yet most visitors never convert.

After spending heavily to acquire demand, clinics rely on two imperfect tools:

• marketing automations with low engagement
• human reps who can’t scale coverage or response time

The result is lost revenue for clinics and confusing shopping experiences for patients making complex medical decisions.

Insight

High-consideration healthcare purchases shouldn’t be self-serve websites, they should be guided experiences.

Patients don’t abandon because they aren’t interested, they abandon because they have questions, uncertainty, or timing issues.

In the offline world, these purchases would involve a knowledgeable guide.
Online, that layer has been missing.

We believe a new default is emerging: instead of navigating complex decisions alone, every buyer will have an intelligent concierge helping them evaluate, decide, and act.

Solution

Cenote gives every lead a personalized, persistent sales experience.

Our agents:

• reach out instantly via call and text
• answer questions and qualify needs
• follow up over days or weeks as patients decide
• support use cases like abandoned carts, failed payments, and win-backs

Every lead gets the experience of a dedicated care guide.

The Impact

Clinics using Cenote see:

• significantly higher conversion on existing traffic - for one clinic our agent converted at 2x the rate of a human rep
• better patient experiences

Instead of losing demand, they capture it.

Why now

AI can now hold natural, helpful conversations at scale.

For the first time, it’s possible to give every patient a guided buying experience, something previously only available to the highest-touch businesses.

The ask

We’re looking to speak with:

• Telehealth operators spending heavily on acquisition
• Patients who recently considered an online health purchase

If that’s you (or someone you know), we’d love to talk.

We’d love your help!