
💼 Sam (CEO) is a 2x founder, was an early product hire at Wonder (valued at $7bn) and led AI product at Everlywell. He launched a platform in college which grew to 100k+ users within a month and was the CTO of a food delivery business which was acquired at the start of the pandemic. He’s felt the pain of losing customer intimacy at scale and is obsessed with solving it.
🚀 Jack (CTO) is ex-SpaceX Flight Software Special Projects, where he developed the next-gen flight computer and telemetry backbone for Falcon 9 and Falcon Heavy. In mission control, he watched how split second decisions based on the right data at the right time mean the difference between success and failure. He’s now doing the same for your customers.
Staffing a dedicated human Account Manager for every mid-market and SMB customer has never been economically feasible. Companies are forced to focus only on their largest accounts while the rest are underserved or ignored, resulting in millions in expansion revenue left on the table and preventable churn.
Cortex eliminates this tradeoff and makes it possible to bring an enterprise-grade experience to every customer. It uses AI to find hidden revenue signals, predict what each customer needs next, and autonomously executes the right revenue-driving or strategic action. It can handle everything from conversational onboarding calls, to manual reporting work, to driving expansions and securing renewals. It's like cloning your best Account Manager, giving them a degree in data science, and assigning one to each of your customers.
If you run revenue or customer operations teams let’s chat! Grab time with us or shoot us a text at 914-815-7914