
AI for account management and customer success
Ambral Labs helps enterprises own the intelligence behind their most important workflows.
Every company has years of historical evidence showing how work gets done: the context people had, the decisions they made, the actions they took, and the outcomes that followed. Today, most of that history is inert. It isn’t structured in a way that companies can use to evaluate models and improve agent behavior.
Ambral turns this history into replayable environments and eval sets grounded in real workflows and observed outcomes. We use those environments to improve model performance through reinforcement learning and other post-training techniques, alongside context engineering, harness design, and agent engineering.
The result is better, more cost-efficient AI for each enterprise’s specific work, powered by open-weight models that the company can own and control rather than permanently renting from a model provider.
We're YC S2025 , have raised millions in funding, and are already deployed inside multi-billion dollar enterprises. Now we're growing the founding team.
We’re building a replayable environment engine over real enterprise history.
The system reconstructs a company’s context as it existed at any past time, then exposes that state through the same tools an agent would use in production. This lets us place new policies and agent configurations inside real historical environments, observe how they reason and act, and grade their performance against real outcomes.
As Head of Research, you'll own the research agenda required to make that possible. You'll identify the highest-leverage technical questions, design the experiments needed to answer them, and remain deeply hands-on in building the systems that turn those answers into production.
Some of the problems you'll work on:
Building an environment factory that converts recorded enterprise data and task definitions into runnable environments
Designing graders that turn ambiguous business objectives into verifiable rewards
Developing methods for mining useful tasks, trajectories, and evaluation cases from historical workflows
Creating eval sets that are representative, reproducible, and resistant to overfitting
Finding the right combinations of models, tools, context, and policies to maximize performance while reducing inference cost
Advancing post-training methods for agents that operate over long horizons, incomplete information, and large tool spaces
Building replay and observability systems that make agent behavior explainable and measurable
Scaling from individual environments to thousands of concurrent training and evaluation runs
These problems are wide open. You’ll have significant ownership over both the research direction and the production systems that make it real.
You’ll work directly with the CTO, deploy into real enterprise workflows, and see your research tested against consequential problems and observable outcomes.
You'll also help establish the research culture at Ambral Labs: how we run experiments, evaluate progress, choose technical bets, and recruit and develop an exceptional research team.
You'll likely thrive here if:
You have a PhD in machine learning, computer science, mathematics, or an equivalent track record of significant research experience
You have deep experience in reinforcement learning, LLM post-training, evals, agent environments, or closely related areas
You've taken ambitious, open-ended research problems from hypothesis through experimentation into working systems
You’re comfortable turning fuzzy business objectives into tasks and signals that can be evaluated reliably
You can move between research questions and production implementation without treating them as separate jobs
You’re looking to do the best work of your life and build something you’ll be proud of for decades
We’re especially interested in candidates who have worked at a leading foundation model lab, top AI research organization, or high-performing AI startup.
Significant equity and ownership
Equinox membership
Free meals, coffee, and snacks
Health insurance
Unlimited PTO
The future of enterprise operations will feel like sitting in mission control. Agents will continuously synthesize data, execute routine actions, and escalate the most critical signals for humans to intervene decisively when it matters most.
At Ambral, we're building the operating system and agents to power this future.
Our philosophy
Routine, low-leverage work will be increasingly performed autonomously by AI agents while elite groups of operators act on critical, escalated signals. The most important moments–decisions, blockers, approvals, important customer conversions–need to be surfaced to humans with the accurate context at the perfect moment.
Here at Ambral, we're building the coordination layer for enterprises companies: software that watches, understands, and acts across enterprise businesses.
Starting with account management and customer success functions (high leverage, clear ROI), we’re already deploying Ambral within multi-billion dollar enterprises companies.
Who are we?
A founding team who has lived inside some of the world's most complex systems - SpaceX mission control, massive-scale logistics networks, and unicorn healthcare companies.
We’ve already raised millions, graduated from Y-Combinator's 2025 Summer Batch, and are growing our team to go supersonic.