{"id":107204,"title":"Pango: E-commerce operations on autopilot.","tagline":"Why can't e-commerce companies scale like tech companies?","body":"tl;dr: Why can't e-commerce companies scale like tech companies? And how we might be able to change that.\n\nWe spent 12 months embedded in the operations of 30 e-commerce brands\\! Here’s what we learnt:\n\n![uploaded image](/media/?type=post\u0026id=107204\u0026key=user_uploads/3288698/1a3cc8c3-db71-4d81-b2ad-9679b77f9451)\n\n**What we saw:** Each company had a unique operational setup with a mix of 5 to 7 tools glued together to run the shop. To keep all these tools running smoothly with each other, it requires a lot of tedious admin. As a result, headcount increases as the company scales.\n\nMost companies couldn't even automate a basic return processing, let alone offer exchanging items or build an AI agent to approve returns or send shipping label to the customer.\n\nExpansion made it worse: more countries and/or SKUs = exponentially more problems.\n\n**What we built:** We have built an agentic OS for e-commerce: You connect your shop stack, then describe how you want to handle shipments, returns, refunds, or claims → Pango builds the return portal, fixes the delivery options, and builds a customer service process and agent for you.\n\n![uploaded image](/media/?type=post\u0026id=107204\u0026key=user_uploads/3288698/ceed8a01-52aa-403a-9986-758da64ff4e4)\n\n**Result:** So far we have managed to automate 99% of returns and shipping operations, reduce operation costs by 20% and sign 30 global brands.\n\nAsk\n\nIntros to:\n\n- Agencies (Shopify/e-commerce)\n- Brands in fashion, beauty, home.\n- Forwardable: \"Pango runs everything after checkout: tracking, returns, and exchanges in one platform. Demo: \u003chttps://pango.ai/book-demo\u003e\" Or book us directly: \u003chttps://pango.ai/book-demo\u003e Or just email me if you are intrested: \u003cSteve@pango.ai\u003e\n","slug":"Rt6-pango-e-commerce-operations-on-autopilot","created_at":"2026-07-24T14:19:26.215Z","updated_at":"2026-09-19T07:59:51.370Z","total_vote_count":10,"url":"https://www.ycombinator.com/launches/Rt6-pango-e-commerce-operations-on-autopilot","share_image_url":"https://www.ycombinator.com/media/?type=post\u0026id=107204\u0026key=user_uploads/3288698/1a3cc8c3-db71-4d81-b2ad-9679b77f9451","company":{"id":31989,"name":"Pango","slug":"pango","url":"https://pango.ai/","logo":"https://bookface-images.s3.amazonaws.com/small_logos/d6fb7711e26bf57516e7dcfa35cfadeb5d98b5b2.png","batch":"Summer 2026","industry":"B2B","tags":["Artificial Intelligence","Logistics","E-commerce","Retail"],"search_path":"https://bookface.ycombinator.com/company/31989"}}