{"id":101078,"title":"Modern: the AI-native IT function","tagline":"Secure agents that automate help desk, access, on/off-boarding, hardware, security, and procurement in the channels your team already uses","body":"**TL;DR:**[ Modern](https://getmodern.ai) is consolidating the IT function into a single platform powered by secure agents who understand your business. Help desk, access, hardware, on/off-boarding, security, procurement are automated end-to-end inside the channels your team already uses (Slack, Teams, Email, Voice, WhatsApp, Telegram).\n\nLaunch video:\\\n\u003chttps://youtu.be/iSOz7KXU8cY\u003e\n\n**The problem**\n\nWe've spent over a decade buying and implementing clunky IT software (ServiceNow, Jira SM, Ivanti, Zendesk), staffing internal teams, and paying expensive MSPs to keep operations running. Seb previously co-founded Frankie/Unmind, Europe's leading digital mental health company (used by Disney, Uber, Lendlease, Standard Chartered, and the MLB). Aleks has been building developer platforms and scaling engineering teams at Wix and Canva, including Wix's first low-code platform.\n\nToday's ITSM platforms take months to implement, need weeks to design rigid automations, can't improve over time, and have always been hard to leave.\n\nSo we asked: what would this stack look like if it were AI-native from day one?\n\n\\\n**What is Modern**\n\nAn all-in-one secure IT function, Modern splits reasoning from actions which enables the unlock for secure AI in IT.\n\n* Requests are made in the tools where your team works → Slack, Teams, email, voice, WhatsApp, Telegram.\n* Agents reason about each ticket, and the actions they take are separate, code-based workflows derived from your SOPs, written in natural language, or installable skills you approve.\n* Every interaction feeds Modern to better understand your IT operations so automation coverage compounds over time.\n\nModern is for you if:\n\n* The Engineering or Operations teams are handling your IT requests\n* IT tickets pile up faster than your team can clear them\n* Access requests crawl through approval chains (manager → Finance → IT → resolved a week later)\n* On/off-boarding is manual, error-prone, and takes time\n* Compliance and audit prep means stitching logs together from a dozen disconnected tools\n* You’re concerned about security across your growing business\n* Hardware procurement and lifecycle still lives in spreadsheets\n* Your existing ITSM is rigid, expensive, and hasn't gotten smarter since the day you bought it\n* You're paying an MSP for repeatable work that should be automated and running 24/7\n\nWe currently see 80%+ automation across IT team requests.\n\n**If you're without an IT Team**\n\nWe'll get you set up, compliant, and running with a fully outsourced IT function. Book a time → \u003chttps://getmodern.ai\u003e.\n\n**If you're without an IT Service Management platform**\n\nAlternatively we are a completely standalone ITSM platform and would love to help you automate your internal IT/Operational requests. Book a time → \u003chttps://getmodern.ai\u003e.\n\n**If you're on ServiceNow, Jira SM, or any traditional ITSM/ESM**\n\nWe can sit on top of your existing ITSM/ESM platforms and automate 80%+ of the requests that come through these platforms. Live in a day. Book a time → \u003chttps://getmodern.ai\u003e.\n\nConnect with us to follow the journey:\n\n* [https://www.linkedin.com/in/seb-poole](https://www.linkedin.com/in/seb-poole/)\n* [https://www.linkedin.com/in/atomovski](https://www.linkedin.com/in/atomovski/)\n\n**Modern in practice**\n\nModern lives inside the channels your team already uses\n\n![uploaded image](/media/?type=post\u0026id=101078\u0026key=user_uploads/1854581/79e50fc8-c03c-4587-8840-881df31f9c7b)\n\nThey think about the tools and path to resolve the request:\n\n![uploaded image](/media/?type=post\u0026id=101078\u0026key=user_uploads/1854581/27a3b0aa-09c8-4230-a30a-76cc6cb4f99a)\n\nUsing secure deterministic workflows built via SOPs, natural language or suggested workflows derived from your data:\n\n![uploaded image](/media/?type=post\u0026id=101078\u0026key=user_uploads/1854581/e31e6190-aec5-4c69-b588-6ef6ff2de202)\n\nModern builds an understanding of your company’s decisions, actions, personnel and employee requests:\n\n![uploaded image](/media/?type=post\u0026id=101078\u0026key=user_uploads/1854581/b39758ec-3c90-404f-8b4a-538d7c415e1d)\n\nAnd via this understanding and your company’s knowledge base, more suggestions for both simple and complex resolutions are made:\n\n![uploaded image](/media/?type=post\u0026id=101078\u0026key=user_uploads/1854581/b8413f15-525f-4d34-9dfe-23f1b1eb4071)\n\n","slug":"QII-modern-the-ai-native-it-function","created_at":"2026-05-12T01:01:57.187Z","updated_at":"2026-05-25T04:16:49.509Z","total_vote_count":5,"url":"https://www.ycombinator.com/launches/QII-modern-the-ai-native-it-function","share_image_url":"https://www.ycombinator.com/media/?type=post\u0026id=101078\u0026key=user_uploads/1854581/79e50fc8-c03c-4587-8840-881df31f9c7b","company":{"id":31545,"name":"Modern","slug":"modern","url":"https://getmodern.ai","logo":"https://bookface-images.s3.amazonaws.com/small_logos/3d2529e7f9c6b526eaa04259dba132d262fb29fc.png","batch":"Spring 2026","industry":"B2B","tags":["AIOps","SaaS","B2B","Healthcare IT","AI"],"search_path":"https://bookface.ycombinator.com/company/31545"}}