{"id":97533,"title":"Lance - Your Hotel's Best Employees","tagline":"guests got places to be","body":"### **TL;DR**\n\n\\*\\*Lance builds autonomous AI agents that answer calls, close sales, and run operations.\\*\\*\\\nWe’re working with some of the leading hotel groups in the US operating across major hotel brands.\n\n## \u003chttps://youtu.be/4lfd34piGiE\u003e\n\n### **The Problem**\n\nHotels still run on phone calls for everything.\n\nGuests call for towels, late checkout, maintenance, parking, and directions. Each call kicks off a manual workflow: someone answers, gathers details, routes the task, tracks it down, and follows up.\n\nThat model breaks when teams are lean. With **65% of hotels reporting staffing shortages**, simple requests require too many people and too many handoffs.\n\nThe result is constant interruptions, slow fulfillment, missed revenue, and burned-out staff. During busy periods or after hours, hotels miss **up to 40% of incoming calls**, not because demand is too high, but because the operation doesn’t scale.\n\n## **Our Solution**\n\n**Receptionist AI Agent:** (Call, SMS, Email, Hotel Messaging Platforms) answers guests 24/7 and completes requests end-to-end\n\n* answers questions instantly and handles service requests\n* gathers the right details, routes work to the right team, escalates when needed\n* supports multiple languages so every guest gets help fast\n* takes action through **vision based computer-use agents** when workflows require navigating through older systems like on-prem PMS or CRS\n\n**Sales AI Agent:** (Call, SMS, Email) turns every inbound inquiry into a qualified revenue opportunity, so your sales team only talks to guests who are ready to book.\n\n* responds to inbound sales inquiries and RFPs automatically\n* qualifies leads and gathers booking or event details\n* follows up instantly so hotels never lose deals to slow response\n* drafts pricing, availability, and sales responses using hotel data\n* unibox keeps a full record across email and messaging\n\n**Lance Pad:** a tablet-first operations hub where service teams coordinate work and stay connected in real time across the property.\n\n* replaces walkie talkies with real-time team communication across the property\n* track open guest requests and service tasks live in one shared system\n* manage escalations and see resolution outcomes instantly\n* stays synced with Lance from request → action → completion\n\n## **Our Ask**\n\nIf you answer “yes” to any of these, we’d love your help:\n\n* Do you know any **hotel owners / operators** whose teams are stretched thin and juggling multiple systems for basic guest requests?\n* Do you know any **management groups (multi-property)** that want more consistent guest ops?\n\nReach us at [**founders@lance.live**](mailto:founders@lance.live) or schedule a demo today at[ ](http://atlance.live)[**lance.live**](http://lance.live)\n\n![uploaded image](/media/?type=post\u0026id=97533\u0026key=user_uploads/3149989/d1260b85-dc13-4e25-bcc1-dc54d7623fdd)\n\n","slug":"PN7-lance-your-hotel-s-best-employees","created_at":"2026-02-05T18:03:20.011Z","updated_at":"2026-09-19T08:59:58.671Z","total_vote_count":40,"url":"https://www.ycombinator.com/launches/PN7-lance-your-hotel-s-best-employees","share_image_url":"https://www.ycombinator.com/media/?type=post\u0026id=97533\u0026key=user_uploads/3149989/d1260b85-dc13-4e25-bcc1-dc54d7623fdd","company":{"id":31089,"name":"Lance","slug":"lance","url":"https://www.lance.live","logo":"https://bookface-images.s3.amazonaws.com/small_logos/500f8974cf64740c19c12e8fa5b25e0284652488.png","batch":"Winter 2026","industry":"B2B","tags":[],"search_path":"https://bookface.ycombinator.com/company/31089"}}