{"id":94865,"title":"Redapto: Self-improving systems for Customer Support teams","tagline":"Self-improving systems that boost CSAT, increase NRR, and drive repeat revenue from every interaction.","body":"**TL;DR:** Redapto is building self-improving systems for Customer Support Teams which improves CSAT and NRR, and drives more repeat purchases and referrals. \n\nhttps://youtu.be/spM9I6X8YAI\n\n# **The Problem:**\n\n* 33% of customers churn after one bad support experience\n* Most QA teams review less than 5% of conversations, missing SOP gaps, and hallucinations\n* Product velocity slows down because reps are not trained fast enough and knowledge bases fall behind\n* Outdated sources lead to bad answers that frustrate customers and erode trust\n\n# **The Solution:**\n\nRedapto runs checks on 100% of your interactions across chat, voice, and email allowing you to:\n\n* Detect quality issues, hallucinations, and knowledge gaps in real time\n* Include custom evals tailored to your brand tone, policies, compliance rules, and business goals\n* Automatically design training materials, update SOPs, and knowledge bases, keeping your team on the same page\n* Run agent simulations to test teams and humans before launch\n\n# **About Us:**\n\nWe first met while working together in a research lab fine-tuning NLP models before LLMs went mainstream, and since then, we have published papers at top conferences.\n\nAt Coinbase, Anirudh built internal agent infrastructure, with some automations now saving over $2.5M per year. Cheril worked on fine-tuning, model compression, and distillation at Adobe and Amazon Science, saving over $1M and improving system latency by 20×.\n\n# **Next Step:**\n\nIf CSAT or retention is slipping, Redapto helps you turn support into a growth engine.\n\nWe’re partnering with COOs and leaders in Customer Support, Experience, and Operations at:\n\n* E-commerce companies\n* Fintech companies\n* Marketplaces and platforms (delivery, travel, or on-demand)\n\nBook a demo at [redapto.com](http://redapto.com) to see how you can boost NRR and unlock millions in repeat revenue.\n\n![uploaded image](/media/?type=post\u0026id=94865\u0026key=user_uploads/2889953/fb4719d9-30eb-4439-a9da-bf5f2423d9c2)\n\n","slug":"Og5-redapto-self-improving-systems-for-customer-support-teams","created_at":"2025-10-23T19:40:27.723Z","updated_at":"2026-05-25T01:10:57.832Z","total_vote_count":26,"url":"https://www.ycombinator.com/launches/Og5-redapto-self-improving-systems-for-customer-support-teams","share_image_url":"https://www.ycombinator.com/media/?type=post\u0026id=94865\u0026key=user_uploads/2889953/fb4719d9-30eb-4439-a9da-bf5f2423d9c2","company":{"id":30912,"name":"Redapto","slug":"redapto","url":"https://www.redapto.com/","logo":"https://bookface-images.s3.amazonaws.com/small_logos/3dd38394ff07e1224b748fcf5b78c7df866584d2.png","batch":"Fall 2025","industry":"B2B","tags":["Artificial Intelligence","B2B","Customer Support"],"search_path":"https://bookface.ycombinator.com/company/30912"}}