Everest: AI support engineers for outsourced IT services (MSPs)

TLDR:

Everest (YC F25) builds AI support engineers for Managed Service Providers. Our agents help technicians solve IT issues faster, free them to focus on higher-value work, and improve margins by automating repetitive tickets.

Launch Video: https://youtu.be/S8-dHogJJk8

Why outsourced IT?

90% of SMBs in the US use outsourced IT Service Providers (MSPs). But MSPs run on 10–20% margins and are stuck on 2000s tools. Even basic ticket routing still depends on humans.

Our solution
Everest (YC F25) builds AI support engineers that resolve tickets autonomously inside the tools MSPs already use. The goal is to give MSPs software margins and make IT support proactive instead of reactive.

Our story
We’re Yolanda (ex-Senior Support Engineer at Netflix) and Spencer (ex-Microsoft).
Yolanda saw firsthand how tickets bury engineers. Spencer built automation at Microsoft and advised enterprises in Japan on AI strategy. We both knew MSPs faced the same problem.

So we went onsite and built what we wished we had. The result: higher margins, less grunt work, and IT that shifts from firefighting to proactive service.

Our ask
If you know MSP owners or PE folks in IT services, we’d love an introduction.