{"id":92145,"title":"Edgedive - understand what your customers are actually saying","tagline":"Edgedive unifies scattered customer feedback and makes it actionable at scale","body":"**tl;dr: Edgedive unifies scattered customer calls, messages, tickets, and CRM data, enabling deep insights, custom reports, and on-demand research**\n\n![uploaded image](/media/?type=post\u0026id=92145\u0026key=user_uploads/950535/39577381-65fc-4927-b42a-6057c595fd9b)\n\n**👀 [Book a 15 min demo call](https://cal.com/deepanm/edgedive-demo) to see it in action!**\n\n⚠️ **The Problem:**\n\nListening to your customers **is really hard at scale**.\n\n* Customer interactions (call transcripts, support tickets, messages, emails, etc.) are still siloed in separate tools and rarely linked to CRM data or eng tickets\n* PMs and others have to manually search through scattered data for relevant snippets, but they miss a lot\n* Answering a question like “which $10k+ ARR customers asked about MCP in the past quarter” is difficult and time-consuming\n* Monitoring real-time, qualitative reactions to a launch is challenging\n\n❇️ **The Solution:**\n\nEdgedive makes it incredibly simple to collect, tag, and synthesize **all incoming feedback from every channel** (linked to your CRM) so you can focus on building something people want.\n\n_After white-glove onboarding, our customers are using Edgedive to:_\n\n🔎 Answer **any** question about **anything** customers are saying\n\n![uploaded image](/media/?type=post\u0026id=92145\u0026key=user_uploads/950535/03c089aa-7043-42c9-84ce-a57b32d41abd)\n\n🎫 Tag tickets \u0026 quantify revenue impact - automatically\n\n![uploaded image](/media/?type=post\u0026id=92145\u0026key=user_uploads/950535/9232202c-e8c5-4d0f-9bd6-67c7cefd89d5)\n\n🗣️ Schedule custom voice of customer reports\n\n![uploaded image](/media/?type=post\u0026id=92145\u0026key=user_uploads/950535/d787a9b2-92eb-43f7-9314-34efcc5be748)\n\n💸 Identify gaps leading to churn or closed-lost deals\n\n🧪 Get a shortlist of good beta testers for features\n\n🤩 Monitor customer reactions to launches, live\n\n_…all in seconds, not days (or weeks)._\n\n👨🏽‍💼 **Our customers are:**\n\n* Customer-obsessed **Founders** or **Product, CS, \u0026 Ops leaders**\n* Teams trying to scale PM, CS, or Ops without scaling headcount\n* Organizations trying to launch or automate Voice of Customer programs\n\n🙏🏽 **Our Asks:**\n\n* **Book a [15 min call](https://cal.com/deepanm/edgedive-demo) or email us at [founders@edgedive.com](mailto:founders@edgedive.com)** if you fit any of the above profiles (or just want to see it in action)\n* **Know anyone that might be a good fit? [Intro us!](mailto:founders@edgedive.com)** First 5 intros receive their choice of (5) Taco Bell Crunchwrap Supremes 🌮 or (5) caffeinated beverages ☕ Act fast!\n* **Follow us or give a shoutout on [LinkedIn](https://www.linkedin.com/company/use-edgedive) or [X](https://x.com/edgedive/) to support!**\n\n🚀 **The Team:**\n\nDeepan (fmr Sr. PM, Georgia Tech) and Nimesh (fmr. Sr. EM, Berkeley) worked together for 4+ years at LinkedIn - some of our launches include the AI Focused Inbox, video posting, and stories, along with growth launches that drove $XXM in annual revenue. We’re building the solution we wish we had when we were trying to plan, build, and launch impactful products.\n\n![uploaded image](/media/?type=post\u0026id=92145\u0026key=user_uploads/950535/3e31334c-2af8-4696-939e-fee8a252c848)\n\n","slug":"NyD-edgedive-understand-what-your-customers-are-actually-saying","created_at":"2025-07-14T22:31:50.649Z","updated_at":"2026-05-25T01:01:31.661Z","total_vote_count":61,"url":"https://www.ycombinator.com/launches/NyD-edgedive-understand-what-your-customers-are-actually-saying","share_image_url":"https://www.ycombinator.com/media/?type=post\u0026id=92145\u0026key=user_uploads/950535/3e31334c-2af8-4696-939e-fee8a252c848","company":{"id":30108,"name":"Struct","slug":"struct-ai","url":"https://struct.ai","logo":"https://bookface-images.s3.amazonaws.com/small_logos/f292fd64c9e2943d040e390cd2700e19b243bb8c.png","batch":"Fall 2024","industry":"B2B","tags":["Artificial Intelligence","Developer Tools","B2B","DevOps","Enterprise Software"],"search_path":"https://bookface.ycombinator.com/company/30108"}}