Edgedive - understand what your customers are actually saying

tl;dr: Edgedive unifies scattered customer calls, messages, tickets, and CRM data, enabling deep insights, custom reports, and on-demand research

👀 Book a 15 min demo call to see it in action!

⚠️ The Problem:

Listening to your customers is really hard at scale.

• Customer interactions (call transcripts, support tickets, messages, emails, etc.) are still siloed in separate tools and rarely linked to CRM data or eng tickets
• PMs and others have to manually search through scattered data for relevant snippets, but they miss a lot
• Answering a question like “which $10k+ ARR customers asked about MCP in the past quarter” is difficult and time-consuming
• Monitoring real-time, qualitative reactions to a launch is challenging

❇️ The Solution:

Edgedive makes it incredibly simple to collect, tag, and synthesize all incoming feedback from every channel (linked to your CRM) so you can focus on building something people want.

After white-glove onboarding, our customers are using Edgedive to:

🔎 Answer any question about anything customers are saying

🎫 Tag tickets & quantify revenue impact - automatically

🗣️ Schedule custom voice of customer reports

💸 Identify gaps leading to churn or closed-lost deals

🧪 Get a shortlist of good beta testers for features

🤩 Monitor customer reactions to launches, live

…all in seconds, not days (or weeks).

👨🏽‍💼 Our customers are:

• Customer-obsessed Founders or Product, CS, & Ops leaders
• Teams trying to scale PM, CS, or Ops without scaling headcount
• Organizations trying to launch or automate Voice of Customer programs

🙏🏽 Our Asks:

• Book a 15 min call or email us at founders@edgedive.com if you fit any of the above profiles (or just want to see it in action)
• Know anyone that might be a good fit? Intro us! First 5 intros receive their choice of (5) Taco Bell Crunchwrap Supremes 🌮 or (5) caffeinated beverages ☕ Act fast!
• Follow us or give a shoutout on LinkedIn or X to support!

🚀 The Team:

Deepan (fmr Sr. PM, Georgia Tech) and Nimesh (fmr. Sr. EM, Berkeley) worked together for 4+ years at LinkedIn - some of our launches include the AI Focused Inbox, video posting, and stories, along with growth launches that drove $XXM in annual revenue. We’re building the solution we wish we had when we were trying to plan, build, and launch impactful products.