{"id":90451,"title":"Novoflow - The next-generation AI call center for the healthcare industry","tagline":"AI receptionist that automates phone calls for medical clinics. ","body":"Hey everyone 👋\n\nWe’re **Georges and Mathieu — co-founders of Novoflow**.\n\n### **TL;DR**\n\nNovoflow’s multilingual voice agent answers every inbound \u0026 outbound call, schedules directly inside any EHR (Epic, Athena, Medent—even 1990s HL7 feeds), and slashes no-shows. Clinics can reclaim **up to $50k/month** on average in missed revenue without hiring another receptionist.\n\nhttps://youtu.be/LQA-QeiY_F4\n\n### **❌ The Problem**\n\nThe old reception model is breaking. Outsourced call centers, dead-end IVRs, and half-integrated schedulers still miss 42% of patient calls. Each unbooked physician hour stacks into a $50,000 monthly loss in revenue per average independent clinic. Medical practices are stuck because decade-old and proprietary EHRs can’t accept real-time integrations from next-gen solutions.\n\n### **🏥 Our Solution**\n\n**Full-stack AI receptionist**\n\n1. **24 / 7 voice AI** greets patients in 25+ languages, verifies insurance, and classifies intent in real-time.\n2. **Universal EHR plumbing** writes, reschedules, or cancels appointments natively inside any system.\n3. **One-hour go-live**: point our SIP trunk at the clinic’s number—no new phones, no code.\n4. **Dashboard \u0026 KPIs**: abandonment, call-to-appointment conversion, provider utilization, no-show rate.\n\nEarly adopters project a **10% jump in provider utilization** and a **22% lift in call-to-appointment conversion**—with happier patients to match.\n\n### **🙏 Our Ask**\n\n* Know an independent clinic, multi-specialty group, or surgery center bleeding revenue to missed calls?\n* Have friends or family running front-desk operations that need multilingual coverage?\n* Want to beta-test features like outbound recall automation or balance-due collection?\n\n👉 Intro us! We’re only onboarding **3 more clinics this month**.\n\n[mathieu@novoflow.io](mailto:mathieu@novoflow.io) | [georges@novoflow.io](mailto:georges@novoflow.io)\n\n### **Why We’re Building This**\n\nWe spent two years as French \u0026 Spanish medical interpreters. Receptionists called us after hours because patients couldn’t communicate, and clinics lost money while care was delayed. We realized **voice AI + universal EHR integration** could fix the bottleneck for the 100k+ clinics still trapped by legacy software.\n\n### **👬 The Team**\n\n* **Georges** – CMU engineer and in the voice AI agent space for 5+ years.\n* **Mathieu** – Emory University Scholar, ex-medical interpreter, been in the healthcare space for 2+ years\n\n![uploaded image](/media/?type=post\u0026id=90451\u0026key=user_uploads/1763646/7ced6963-dce3-4c84-8854-0c11fbe5cf2f)\n\nWe fly on-site, launch the same week, and target **$40k+ monthly savings** per clinic.\n\nThanks for reading — tear apart our approach, ask tough questions, or just say hi!","slug":"NWt-novoflow-the-next-generation-ai-call-center-for-the-healthcare-industry","created_at":"2025-05-15T22:01:37.968Z","updated_at":"2026-09-19T05:02:40.038Z","total_vote_count":51,"url":"https://www.ycombinator.com/launches/NWt-novoflow-the-next-generation-ai-call-center-for-the-healthcare-industry","share_image_url":"https://www.ycombinator.com/media/?type=post\u0026id=90451\u0026key=user_uploads/1763646/7ced6963-dce3-4c84-8854-0c11fbe5cf2f","company":{"id":30491,"name":"Novoflow","slug":"novoflow","url":"https://www.novoflow.io/","logo":"https://bookface-images.s3.amazonaws.com/small_logos/5dc1e2e5cc8a224ba29a91be64f14ab1fbc9cde3.png","batch":"Spring 2025","industry":"Healthcare","tags":["Health Tech"],"search_path":"https://bookface.ycombinator.com/company/30491"}}