{"id":90346,"title":"Prism - AI that watches session replays and tells developers what to fix 🔍","tagline":"Prism helps product teams become customer obsessed.","body":"Hey everyone 👋\n\nWe're [Alex](https://x.com/spicy_liu), [Land](https://x.com/LTantichot), and [Rajit](https://x.com/RajitWrites) - co-founders of [Prism](https://x.com/teamprismai).\n\n# **TL;DR:**\n\nPrism is an AI that watches session replays and tells developers what to fix.\n\nhttps://youtu.be/xmvlRom8BNA\n\n# **Problem**\n\nAt Rajit’s previous company, they built a new onboarding flow, set up a dashboard to analyze it, and realized that it was broken. The problem was that this realization came four months later.\n\nThis is the core insight that led us to start Prism.\n\nExisting product analytics solutions are inflexible. They require comprehensive instrumentation and break every time an engineer adds a new flow or modifies an existing one.\n\nWith Prism, developers get insight into what's broken on day one. No event-tracking necessary.\n\n# **Solution**\n\nPrism uses vision models to watch session replays and identify friction. For our customers, it's like having a support engineer sit with every one of their users.\n\nPeople get value from Prism in one of two ways.\n\n### 1. Semantic search\n\n_Rather than watching hundreds of hours of session replays, developers can ask “what are the main pain points users are experiencing?”_\n\n![uploaded image](/media/?type=post\u0026id=90346\u0026key=user_uploads/551584/e3e366c0-be08-4b7d-a351-dd8f6deea3f3)\n\n### 2. Insight generation\n\n_Prism identifies what the issue is, who’s experiencing it, and what a developer can do to resolve it._\n\n![uploaded image](/media/?type=post\u0026id=90346\u0026key=user_uploads/551584/fc5fd965-6693-45d1-ae61-a323920f205e)\n\n# One more thing...\n\nWhile building software may be increasingly commoditized, we believe that the relationship people have with their users will never be. Prism is an AI that enables our customers to know their users better than they know themselves.\n\nIf you want to become customer-obsessed, you can get started at [prismreplay.com](http://prismreplay.com).\n\nYou can also book a demo to chat with us at [cal.com/team/prismai/demo](http://cal.com/team/prismai/demo).","slug":"NVC-prism-ai-that-watches-session-replays-and-tells-developers-what-to-fix","created_at":"2025-05-13T14:32:23.347Z","updated_at":"2026-05-25T06:29:26.600Z","total_vote_count":59,"url":"https://www.ycombinator.com/launches/NVC-prism-ai-that-watches-session-replays-and-tells-developers-what-to-fix","share_image_url":"//bookface-static.ycombinator.com/assets/ycdc/yc-og-image-c440a0ad1dacfb86eeeb343717479cc54d256614449b4ef719977a0a451f8bc8.png","company":{"id":30492,"name":"Prism","slug":"prism","url":"https://prismvideos.com/","logo":"https://bookface-images.s3.amazonaws.com/small_logos/973718be82b1053c971c2efe1c5263b785ae3711.png","batch":"Spring 2025","industry":"B2B","tags":["Generative AI","Video","Media"],"search_path":"https://bookface.ycombinator.com/company/30492"}}