{"id":88085,"title":"Tessa - A universal BPO agent that learns and improves like a human 💡","tagline":"Self-improving AI agents to automate backoffice business processes","body":"Hey everyone! We’re Mo and Harvey, co-founders of General Agency! 🚀\n\n**Tl;dr – We’re building Tessa, the world’s first AI coworker that actually learns like a human does.**\n\n[➡️ Try Tessa Today](http://app.heytessa.ai) \n\n\u003chttps://youtu.be/P8vrfeEsE64\u003e\n\n**Our Story 📖**\n\nHarvey worked on deep learning models for recommendation systems at TikTok and Google, improving the experience for billions of people worldwide. Mo worked on self-driving cars at NVIDIA for 4.5 years, inventing self-optimizing motion controllers with RL and filing 4 patents in the process.\n\nMuch like a self-driving car, AI agents perceive the world, plan a sequence of actions, and act on that plan. We came together last year to build a state-of-the-art web browsing agent that **achieves 93% on WebVoyager, outperforming OpenAI Operator, Google’s Project Mariner, and all other browsing agents publicly available.** \n\nFor an AI agent to take actions on your behalf, **the bar for accuracy is high**, especially for enterprises. While ordering a pizza to a random location 400 miles away is something to laugh about, hallucinating facts in a consultant’s research report is a _very_ big deal.\n\nAI agents act exactly like human workers who’ve never experienced a particular task: neither get it perfectly right the first time. Humans, however, _learn_ from demonstration, experience, and feedback.\n\nThis learning ability is the missing piece towards human-level AI. We’re building a [novel cognitive architecture](https://www.heytessa.ai/blog/introducing-large-neurosymbolic-cognitive-models) that enables Tessa to not just accomplish tasks like a human, but also learn with experience and natural language feedback. This architecture enables information retrieval that is **guaranteed hallucination-free**.\n\n![uploaded image](/media/?type=post\u0026id=88085\u0026key=user_uploads/1374660/48e24128-b5e2-48c1-a8bb-115ce310979d)\n\n**Our Product 🧠**\n\nTessa can perform many of the tasks that outsourced teams currently perform. Simply show Tessa how to do a task with a screen recording, send her an email, or hop on a video chat to discuss the project. \n\n![uploaded image](/media/?type=post\u0026id=88085\u0026key=user_uploads/1374660/abceca01-e36a-4938-a101-2dda56151094)\n\nOver time, Tessa becomes an integral part of your team, learning the intricacies of your workflows and projects, and applying the know-how reliably. Tessa is not yet-another-tool to be used; Tessa is a star employee that grows with you and your company, **acquiring and improving on institutional knowledge with every interaction.**\n\n![uploaded image](/media/?type=post\u0026id=88085\u0026key=user_uploads/1374660/3e7372e5-667d-4a36-8f05-ba68f1dbaae3)\n\n**The Use Cases ⚡**\n\nCompanies of all sizes, from startups to the Fortune 100 are using us for:\n\n✅ Deep, accurate research for strategy consulting\n\n✅ Trademark search and infringement monitoring\n\n✅ Resolving complex customer support queries\n\n✅ Sales prospecting and research on buyer intent signals\n\n**Our Ask 🙏**\n\nIf you work at a business of any size with:\n\n* Repetitive and menial tasks that eat a chunk out of your time, or\n* An offshore team handling the above\n\nWe’d love to chat! Please email us at [founders@generalagency.ai](mailto:founders@generalagency.ai) or grab some time on our [calendar here](https://calendly.com/harvey-general-agency/tessademo0220)\n\n![uploaded image](/media/?type=post\u0026id=88085\u0026key=user_uploads/1374660/577e03ba-128f-4183-9ee8-0f07848ec7aa)\n\n![uploaded image](/media/?type=post\u0026id=88085\u0026key=user_uploads/1374660/e146a047-6787-4231-9ca2-3ab0e93f8d7e)\n\n","slug":"Muj-tessa-a-universal-bpo-agent-that-learns-and-improves-like-a-human","created_at":"2025-02-26T23:11:51.107Z","updated_at":"2026-05-25T02:59:47.758Z","total_vote_count":36,"url":"https://www.ycombinator.com/launches/Muj-tessa-a-universal-bpo-agent-that-learns-and-improves-like-a-human","share_image_url":"https://www.ycombinator.com/media/?type=post\u0026id=88085\u0026key=user_uploads/1374660/e146a047-6787-4231-9ca2-3ab0e93f8d7e","company":{"id":30222,"name":"Altrina","slug":"altrina","url":"https://altrina.com","logo":"https://bookface-images.s3.amazonaws.com/small_logos/23ee7aa773e16f7887979b0dcfa61db69ba9fd25.png","batch":"Winter 2025","industry":"B2B","tags":[],"search_path":"https://bookface.ycombinator.com/company/30222"}}