{"id":85650,"title":"Inkeep - AI support you can trust","tagline":"All the AI tools you need to scale support - without losing the human touch","body":"Hi everyone, we’re Nick and Robert - co-founders of [Inkeep](https://inkeep.com/).\n\n### TL;DR\n\nAs founders, we know that fast, quality support helps great products stand out.\n\nInkeep accelerates every step of support with:\n\n🔍 An AI assistant for end-users\n\n🎧 A copilot for support teams\n\n📚 Tools to fix content gaps\n\nInkeep works with any docs or support platform; see our [showcase](https://inkeep.com/showcase?example=anthropic\u0026tab=aiForCustomers) for examples.\n\n![uploaded image](/media/?type=post\u0026id=85650\u0026key=user_uploads/1161446/2fab07e8-72a9-4e56-9fb9-e14f38f411c6)\n\n### Problem: today’s tools focus too much on automation\n\nUsers of modern products expect two things:\n\n(1) great self-serve experiences\n\n(2) fast human help when they need it\n\nAI support solutions often forget about this and end up feeling like a barrier to getting “real” help. \n\n### Solution - AI that builds trust\n\nOur approach is simple: build practical tools for every step of the support process with the end-user as the #1 priority.\n\n**Assistant for users**\n\nInkeep taps into your docs, help center, and other content to provide direct answers to user questions. Our assistant cites its sources, **admits when it doesn’t know**, and hands off to your support channels.\n\n![uploaded image](/media/?type=post\u0026id=85650\u0026key=user_uploads/1161446/66cc6667-df67-4209-baa3-6ea0e6b38fd3)\n\n**Copilot for support teams**\n\nWhen your support team needs to step in, our CX copilot:\n\n✍️ Drafts detailed answers\n\n🔗 Links to relevant docs and past tickets\n\n⚡ Summarizes long tickets \n\n🔔 Suggests to-dos and next steps\n\n[Demo:](https://youtu.be/4_yEpMkdua4)\n\n**Tools to fix content gaps**\n\nThe #1 way to improve support over time is to improve your content (or product).\\\nInkeep helps close that loop with:\n\n1. [AI reports](https://docs.inkeep.com/analytics/reports) that pinpoint and prioritize gaps in your content.\n2. A [Ticket to FAQ](https://go.inkeep.com/ticket-into-faq) tool to create new content from closed tickets.\n\n![uploaded image](/media/?type=post\u0026id=85650\u0026key=user_uploads/1161446/2a81cc6c-821f-4853-8630-a831a5144135)\n\n### **🙏 Our Ask**\n\n* Want to try an AI assistant powered by your content? Get a [self-serve demo](https://inkeep.com/demo?cta_id=yc_launch).\n* Thinking about adding AI to your entire support workflow? [Schedule a call](https://inkeep.com/demo?cta_id=pricing_enterprise_demo_cta).\n\nSocials: [LinkedIn](https://www.linkedin.com/company/inkeep), [𝕏.](https://x.com/inkeep_ai)","slug":"MHS-inkeep-ai-support-you-can-trust","created_at":"2024-11-18T15:46:06.140Z","updated_at":"2026-05-25T01:55:32.830Z","total_vote_count":22,"url":"https://www.ycombinator.com/launches/MHS-inkeep-ai-support-you-can-trust","share_image_url":"https://www.ycombinator.com/media/?type=post\u0026id=85650\u0026key=user_uploads/1161446/2fab07e8-72a9-4e56-9fb9-e14f38f411c6","company":{"id":27881,"name":"Inkeep","slug":"inkeep","url":"https://inkeep.com","logo":"https://bookface-images.s3.amazonaws.com/small_logos/ca1b5818bf14fe551342345b16c3c399f2ecdf21.png","batch":"Winter 2023","industry":"B2B","tags":["Developer Tools","Workflow Automation","Customer Support","No-code","AI Assistant"],"search_path":"https://bookface.ycombinator.com/company/27881"}}