{"id":80953,"title":"🏭🤖 Distro - Bringing point-of-sale AI to industrial distribution","tagline":"The AI co-pilot for sales reps at industrial wholesale distributors.","body":"[Distro](https://distro.app/) is the AI sales co-pilot designed for industrial wholesale distributors. We created Distro out of a passion for developing software for the “real economy,” and in particular for the trades. The Distro team is based in, and loves, NYC! 🗽\n\n### 😅 **The Problem**\n\nDistributors, particularly those mid-size and smaller, face a long list of point-of-sale challenges these days.\n\n_🧠 Brain drain_: the most experienced reps are at or near retirement and are taking a great deal of tribal knowledge with them.\n\n_🔧 Complex sales_: quoting entire systems, load calculations, replacing legacy parts and equipment.\n\n_📦 Inventory challenges_: growing SKU counts, supply chain disruptions, decreased inventorying by contractors.\n\n_🎓 Training and retention_: counter reps, in particular, are difficult to hire, train and retain.\n\nThese issues are amplified by the increasing importance of counter and inside sales relative to the rest of the sales organization–there has been a whopping 13 percentage point shift\\* towards counter staff and inside sales influencing purchasing decisions, moving away from territory managers/outside sales.\n\nTo top it all off, there is the ever-present and growing threat of larger players that have the resources to throw money and bodies at the aforementioned problems.\n\n_\\*_ 2023-2024 State of the Channel, HARDI (Heating, Air-conditioning \u0026 Refrigeration Distributors International)\n\n### 🔍 **Our Approach**\n\nWhat began as an academic curiosity about how to apply AI to distribution evolved into our team spending countless hours with distributor reps across the country over the course of a year, going deep on their day-to-day challenges, and building a distributor-centric solution from the ground up in partnership with several leading distributors. \n\nThis experience–fully immersing ourselves in a distribution vertical in order to go far beyond a superficial understanding of that vertical’s product universe and sales workflows–has shaped our product philosophy and overall approach. Some of our learnings:\n\n📍 _Meet reps where they are_: don’t try to push reps to adapt to a totally new paradigm. Adapt our workflows to how things really work at the counter.\n\n🚀 _Effortless onboarding_: distributor IT teams don’t need another tech project to distract them. Build solutions that avoid the need for long implementations.\n\n🔒 _Data sanctity_: distributors can spend a lot of time, energy, and money curating their data. Complete data security and privacy are necessary to protect that advantage.\n\n🛠️ _Enhance, don’t replace_: the human element is the key to a distributor’s value-add to its contractor customers. We’re building Iron Man’s suit, not the Terminator.\n\n### 💡 **Our Solution**\n\nOur platform helps counter and inside sales reps work more efficiently by transforming complex customer requests into real-time product information and quotes. With Distro, reps can quote faster, boost conversion rates, and increase customer retention. We support distributors in sectors like HVAC/R, plumbing, electrical, and more.\n\n![uploaded image](/media/?type=post\u0026id=80953\u0026key=user_uploads/742025/a65bf5e8-d75d-422d-961c-0e3f049162f4)\n\n![uploaded image](/media/?type=post\u0026id=80953\u0026key=user_uploads/742025/7ff364d0-e77c-4dc4-82d2-16db7e4cd9cf)\n\n![uploaded image](/media/?type=post\u0026id=80953\u0026key=user_uploads/742025/e80a0ede-809d-4ac0-b6c3-72b64f1c0e3e)\n\n![uploaded image](/media/?type=post\u0026id=80953\u0026key=user_uploads/742025/170c793c-6a8a-466a-8ea5-bb3623e8a427)\n\n### 🙏 **Asks**\n\n🤝 Connect with us: If you are a founder in the distribution, manufacturing, or contractor spaces, we’d love to share learnings.\n\n📣 Customer intros: distributors, contractors, and OEMs, particularly in HVAC/R, plumbing, and electrical.","slug":"L3h-distro-bringing-point-of-sale-ai-to-industrial-distribution","created_at":"2024-05-20T15:06:08.115Z","updated_at":"2026-05-24T15:07:17.835Z","total_vote_count":25,"url":"https://www.ycombinator.com/launches/L3h-distro-bringing-point-of-sale-ai-to-industrial-distribution","share_image_url":"https://www.ycombinator.com/media/?type=post\u0026id=80953\u0026key=user_uploads/742025/a65bf5e8-d75d-422d-961c-0e3f049162f4","company":{"id":29761,"name":"Distro","slug":"distro","url":"https://distro.app","logo":"https://bookface-images.s3.amazonaws.com/small_logos/499bf69da05f9cd925def17274cd2ef5f91c8a22.png","batch":"Summer 2024","industry":"B2B","tags":["SaaS","B2B","Manufacturing","Supply Chain","AI"],"search_path":"https://bookface.ycombinator.com/company/29761"}}