{"id":78906,"title":"Duckie: Your AI technical support assistant 🐥","tagline":"AI technical support assistant that helps teams resolve issues in minutes","body":"Quack! We are [Valerie](https://linkedin.com/in/peifeili) and [Joel](https://linkedin.com/in/joel-ritossa), and we are happy to introduce [Duckie](https://duckie.ai/), an AI technical support assistant that helps teams resolve issues in minutes.\n\n![uploaded image](/media/?type=post\u0026id=78906\u0026key=user_uploads/89898/c8ebe519-8f16-44d1-90be-4d314325946d)\n\n[ ](https://www.youtube.com/watch?v=fycJPu47u1E\u0026feature=youtu.be)\n\n## **Problem - Too many support requests, too little time.**\n\nResolving technical issues takes a lot of time, and they are often time-sensitive. Most issues can be solved with better knowledge-sharing. So much relevant information is in your team’s knowledge base, but it’s tough to find.\n\n* A lot of important information is tribal knowledge stuck in a teammate’s head.\n* Written knowledge is still siloed and scattered across Slack, Jira, docs, everywhere!\n* Once you find the docs, they’re always out of date (who likes writing documentation??).\n\n## **Solution**\n\nDuckie connects to your team’s knowledge sources (i.e. Slack, Jira, Confluence, Sentry, etc) to find relevant information and **generate issue resolutions** in minutes while writing back to your documentation to **keep the knowledge base up-to-date**.\n\nIs your customer getting an error message while OAuthing into your product? Duckie’s there to help. Your user is facing an issue using your API? Duckie can handle that. Your new engineer is having trouble setting up a local environment? Leave it to Duckie!\n\n### Instantly understand your issue and how to resolve it\n\nWhen a new issue comes up in your support channel, Duckie responds in the thread with where to look and how to resolve it, with reference sources.\n\n![uploaded image](/media/?type=post\u0026id=78906\u0026key=user_uploads/1422402/434842de-d831-4a1e-8f10-3f993b3e9991)\n\n### Conversational copilot to investigate with you\n\nHave follow-up questions? Instead of waiting for hours for human responses, Duckie responds instantly and gets you unblocked ASAP. \n\n![uploaded image](/media/?type=post\u0026id=78906\u0026key=user_uploads/1422402/fba57457-07b7-43d7-8cd7-9dc5affe311c)\n\n### Keep your documentation up-to-date automatically\n\nDuckie keeps your team’s documentation up-to-date with learning picked up during issue resolution. Duckie also handles post-mortems, status updates, and more.\n\n![uploaded image](/media/?type=post\u0026id=78906\u0026key=user_uploads/1422402/47063fac-d439-4af0-a372-b19e2122b084)\n\n## **Our Ask**\n\n1. [Book a demo](https://calendly.com/valerie-li-duckie/meet) with us to get Duckie live in your channel!\n2. Questions, thoughts, feedback, or want a Duckie swag? Email us at [founders@duckie.ai](mailto:founders@duckie.ai)!","slug":"KWg-duckie-your-ai-technical-support-assistant","created_at":"2024-02-29T19:10:57.504Z","updated_at":"2026-05-25T03:54:04.909Z","total_vote_count":182,"url":"https://www.ycombinator.com/launches/KWg-duckie-your-ai-technical-support-assistant","share_image_url":"https://bookface-images.s3.amazonaws.com/share_images/07669442c49d1175ebb0316226f9fc43cad8d2a4.png?1709275721","company":{"id":29238,"name":"Duckie","slug":"duckie","url":"https://duckie.ai/","logo":"https://bookface-images.s3.amazonaws.com/small_logos/0a8142dd4308f44a79489c6b5d5abf67e4fe5ab1.png","batch":"Winter 2024","industry":"B2B","tags":["Artificial Intelligence","Generative AI","Customer Support","Operations","AI"],"search_path":"https://bookface.ycombinator.com/company/29238"}}