{"id":76629,"title":"FirstSupport - AI assistant for Customer Support 🚀","tagline":"FirstSupport gives customer support teams superpowers by automating translation, information retrieval, insights reports, tagging, and more.","body":"**TL;DR**\\\nFirstSupport grants superpowers to customer support teams by automating translation, information retrieval, generating brand-aligned responses, summarizing conversations, generating insightful reports, and automating tagging.\\\n\\\nOne week following our launch on Zendesk Marketplace, our product has been used by e-commerce merchants using platforms like _Magento/Woocommerce/Shopify_, customer support outsourcing firms, and startups across Asia, Europe, and America. These companies serve customers from multiple countries who speak different languages, and they manage extensive knowledge bases.\\\n—\n\n---\n\n### Introducing, the Five “Superpowers”\n\n1- **Instant Response Drafting**\n\n![uploaded image](/media/?type=post\u0026id=76629\u0026key=user_uploads/376547/c2baeb66-ae16-4028-91bf-26aa6171e6cd)\n\nWhenever your customer support team opens a ticket, FirstSupport AI will automatically generate a response draft based on\n\n* Information on your knowledge resource (Zendesk Knowledge Base, Google Docs, PDF, Website, Sitemap, Past Ticket Conversations, and more) that you can connect in our dashboard\n* Information from the connected third-party platform (Shopify/Stripe/Woocommerce), or custom APIs such as your internal tool\n* Brand personality guideline for your company\n\nSo you can review and submit directly in one click. See how it works:\n\n![](https://bookface.ycombinator.com/media/?type=post\u0026id=76629\u0026key=user_uploads/376547/47643cc9-4c86-4d61-a2e9-11dcf6c97122)\n\n2- **Seamless AI-powered Translation**\n\nEnhance your global or multi-lingual customer support with FirstSupport.\n\n* Automatically detect the customer's language and translate the entire conversation into your preferred language\n* Write in your language and have it automatically translated into the customer's language\n\n![](https://lh7-us.googleusercontent.com/OVu1JRK7bP1Q-ojr53aC0TN13ofKr7PYPssKtMx9xx3hp1lzktWh_i-ICqSHT7yW3Hd_UEp0ieafsf-NbgQXcnOG2RMBQ-ylnXTaePUh4m1EFRyx3EsHR35VqZ0jhgOmiDjDa8sQbW846bdEPy9iDEw)\n\n3- **One-Click Ticket Summarization**\n\n![](https://lh7-us.googleusercontent.com/bkk8U-MrHGO30smMpmzS3680rTihlgL2xjpLMCTsoz0N6dZ5K5gvlE1IMWzgyjHqs0ztQFf3HdmW2Q1XToCyOqI4py2NpcmiOsdxZJtz6akS3U3iJ5EELtbrymDesswYeJyZEcTxotpUcepX-CxDpzc)\n\nSupervisors and L2 agents can quickly capture the essence of customer interactions with a simple click of the '**Summarize**' button.\\\nOur customizable summary formats enable the extraction of diverse data from each ticket, ranging from **product/customer information** to insights into **customer emotions** during the conversation, ensuring comprehensive and efficient overviews tailored to your specific business needs\n\nSee it in action:\n\n![](https://lh7-us.googleusercontent.com/X_yHCRD6i8gvzlQc8-nY85UH8oJ7PDg_DgM8mBL1Wr24InW5WH-Jsb5p-eomidHELzPtVnAcobB_D3JXe3Q4I8YE5z6vOHcJOphFGNOnKnXLwvBBRtPUR8azT8r2-SZAQ9XfqBsat2wnhHLlAS6B-X8)\n\n![](https://lh7-us.googleusercontent.com/i_NclnYzY0FBjZARKZ_Kp1LFPkG94wuGfSEENJQtygaeo-sdEd169bjVRAqzihuH60GZB2C9dV5WZXTG1INDaC5qiOJIF9R4L70lAf5ym1NCn0uKbhvCd6gLPjiu3RM6bnHwFuzisu0TK1-9_0OShZs)\n\n4- **Automated Tagging**\n\n![](https://lh7-us.googleusercontent.com/qkwM7qZeuVORv6IAwhqhwX--XnE29vam_WkOEzsqBe-fIvXCcU4xZEXxgpzTlCKH-3NTE-X3E4jdYF_7ngiiHvBqkJwY6PnRUxzPWkKdBpc-gL5t5aZKW442J96Mw9bkIAAYtb7bzdRnpx_8wgkGx4g)\n\nEasily assign relevant tags to your tickets with just one click. Customize your Zendesk tags directly in our dashboard for streamlined ticket management.\n\n5- **Insightful Report Generation**\n\n![uploaded image](/media/?type=post\u0026id=76629\u0026key=user_uploads/376547/2af89abb-f1e1-4f61-95db-3c6fddeac8b7)\n\nFirstSupport AI analyzes each customer interaction and support ticket to identify common issues, knowledge gaps, and immediate action steps. Additionally, you'll receive an email summary with detailed highlights attached.\n\n### **Try For Free (with exclusive support!)**\n\nYou can try our product by registering on our [web app](https://app.firstsupport.ai), or by installing it from [Zendesk Marketplace](https://www.zendesk.com/marketplace/apps/support/980970/firstsupport-ai-assistant/).\\\n\\\nWe offer a **two-week free trial** and **personalized onboarding support** directly from our co-founders (reach out to us via [hi@firstsupport.ai](mailto:hi@firstsupport.ai) mentioning that you found us through the YC Launch)\n\n### **Be Our Partner**\n\nIf you can refer us to:\n\n* Customer support BPO (outsourcing) companies,\n* E-commerce merchants using Zendesk,\n* or, you’re just interested in being our sales partner\n\nWe would love to chat. Please reach out to our email [hi@firstsupport.ai](mailto:hi@firstsupport.ai)\n\n—\\\nContact us at [hi@firstsupport.ai](mailto:hi@firstsupport.ai) for any requests, questions, or feedback. Cheers!","slug":"Jvx-firstsupport-ai-assistant-for-customer-support","created_at":"2023-12-04T17:31:52.996Z","updated_at":"2026-05-25T01:28:39.908Z","total_vote_count":13,"url":"https://www.ycombinator.com/launches/Jvx-firstsupport-ai-assistant-for-customer-support","share_image_url":"//bookface-static.ycombinator.com/assets/ycdc/yc-og-image-c440a0ad1dacfb86eeeb343717479cc54d256614449b4ef719977a0a451f8bc8.png","company":{"id":22882,"name":"FirstSupport.ai","slug":"firstsupport-ai","url":"https://firstsupport.ai","logo":"https://bookface-images.s3.amazonaws.com/small_logos/190c3ac06e53c62124919e1986a344ec51b69fea.png","batch":"Winter 2021","industry":"B2B","tags":["Artificial Intelligence","SaaS","B2B","Customer Support","AI Assistant"],"search_path":"https://bookface.ycombinator.com/company/22882"}}