{"id":69973,"title":"🚀 Syncly — AI customer feedback analytics that drives retention ","tagline":"Syncly enables Revenue teams to better understand customer insights to drive retention and team productivity. ","body":"Hey, We are Joseph, Kwan, Jongsoo from [Syncly](https://www.syncly.app) (YC W23).\n\nOur team founded and sold an AI startup for $200M, and decided to bring our technology to help Revenue team drive retention by delivering the right value for customers.\n\n### **TL;DR**\n\nSyncly uses AI and Chat-GPT to enable Revenue teams to better understand customer insights to drive retention and team productivity.\n\n### **The Challenge**\n\n* **Manual tagging and insights:** Your revenue team wants to understand the most impactful product or operational feedback, but the team spend a lot of time manually aggregating and analyzing. As a result, you come to learn what had gone wrong _AFTER_ the damage.\n* **Measuring team efficiency**: Hard to track most of what problems your Revenue team is doing, but seems your team is doing a lot. Currently, done by 1-on-1 meetings or manual tagging, which is not scalable.\n* **Post-action impact:** Hard to measure how customer feedback has changed after certain actions.\n\n### **The Solution**\n\n* **Automating feedback insight:** Syncly finds urgent and impactful customer issues. Your team can proactively engage with customers _BEFORE_ the damage.\n* **Boosting team efficiency:** Spread best practices within the organization to help Account managers, Customer success \u0026 support managers focus on delivering more value to the customer.\n* **Post-action visibility:** By monitoring customer feedback trend, you can measure the impact of each release and action.\n\n\\*Syncly’s integrations include **Intercom, Slack, Salesforce**, and other customer communication platforms.\n\n![uploaded image](/media/?type=post\u0026id=69973\u0026key=user_uploads/971454/777aa42c-a17a-40a9-8418-feaf2f342c4d)\n\n![uploaded image](/media/?type=post\u0026id=69973\u0026key=user_uploads/971454/ab5abf25-c974-4eed-8e29-1f07e7bff28c)\n\n### **Our Asks**\n\n* If you wanted to get as many actional insights from your customers feedback, schedule a call with us here: [https://www.syncly.app](https://www.syncly.app/) (Click “Book a Demo”)\n* Feel free to shoot me an email at [joseph@deepbluedot.io](mailto:joseph@deepbluedot.io) if you want to chat more.","slug":"ICb-syncly-ai-customer-feedback-analytics-that-drives-retention","created_at":"2023-03-06T19:49:55.810Z","updated_at":"2026-05-25T01:15:20.527Z","total_vote_count":138,"url":"https://www.ycombinator.com/launches/ICb-syncly-ai-customer-feedback-analytics-that-drives-retention","share_image_url":"//bookface-static.ycombinator.com/assets/ycdc/yc-og-image-c440a0ad1dacfb86eeeb343717479cc54d256614449b4ef719977a0a451f8bc8.png","company":{"id":27685,"name":"Syncly","slug":"syncly","url":"https://syncly.app/","logo":"https://bookface-images.s3.amazonaws.com/small_logos/a79c1285a2d784965cac2f7d6a820ded7c6499f2.png","batch":"Winter 2023","industry":"B2B","tags":["Generative AI","SaaS","B2B","Social Media","Marketing"],"search_path":"https://bookface.ycombinator.com/company/27685"}}