{"id":65668,"title":"🔒 Strac Zendesk Redactor","tagline":"Protect Your Zendesk Account \u0026 Comply with Privacy Laws!","body":"Hi YC!\n\nI'm [**Aatish**](https://www.linkedin.com/in/aatishmandelecha/) and today we're excited to launch **Strac’s Zendesk Redactor!**\n\n## **Problem 😠**\n\nCustomers post sensitive personal information (PII or PHI) on zendesk tickets for a given business function. Some of the burning reasons on why your Zendesk account needs to be protected:\n\n* **Data Leaks:** All organizations are subject to security attacks. Zendesk is also not immune. In 2016 Zendesk was subject to a [data breach exposing 10,000 Zendesk accounts](https://support.zendesk.com/hc/en-us/articles/4408824583578-Updated-FAQ-regarding-2016-Security-Incident-) where sensitive PII (Personally Identifiable Information) was accessed.\n* **Insider Attacks:** Between 2018 and 2020, there was a [47% increase in insider threat incidents](https://www.tessian.com/blog/insider-threat-statistics/). This includes malicious data exfiltration and accidental data loss.‍\n* **Compliance:** Every day government legislation is passing Consumer Privacy laws geared to protect consumer data from malicious entities. California and Illinois have been the latest to introduce these laws, including a Biometric Information Privacy Act. For many organizations, data can be spread across a wide range of systems, which can be challenging to keep up with Privacy law enactments. It is a nightmare for companies to do manual cleanup of those sensitive messages sitting within your employee's zendesk account as deep inspection is time consuming and error-prone. At the same time, you need to stay compliant and prevent exfiltration of sensitive data.\n\n## **Solution** 🚀\n\nStrac Zendesk App is a Data Loss Prevention (DLP) software. It masks (aka redacts) sensitive comments and attachments while still giving the opportunity to authorized users to view those zendesk tickets in Strac UI Vault. A business can configure a list of sensitive data elements (SSN, DoB, DL, Passport, CC#, Debit Card, API Keys, etc.) to redact. Compliance, Risk and Security officers will get audit reports of who accessed what messages.\n\nBelow is a sample list of sensitive data elements that will be detected \u0026 redacted:\n\n* PII: Name, Address, Email, Phone, DoB, Age, Gender, Ethnicity, etc.\n* Identification: Drivers License, Passport, SSN (Social Security Number), etc.\n* Payments: Credit Card, Debit Card, Bank Account, Routing Numbers, etc.\n* Credentials: API Keys, Passwords, Passphrases etc.\n* Crypto Secrets: Bitcoin, Ethereum, Litecoin Addresses, etc.\n* PHI: PII data, Medical Record Number (MRN), Medical Notes, etc.\n* Physical Network: IP Addresses, MAC Address, etc.\n* Custom: Create your own rules or use regex\n\nPlease checkout our demo: \u003chttps://youtu.be/pto-VdAsCTs\u003e\n\n### **YC Offer 🎉**\n\n1. FREE Redaction for your entire Zendesk account\n2. Book a Demo on our website: \u003chttps://strac.io\u003e ","slug":"H5A-strac-zendesk-redactor","created_at":"2022-08-29T00:00:01.894Z","updated_at":"2026-05-25T02:33:46.711Z","total_vote_count":15,"url":"https://www.ycombinator.com/launches/H5A-strac-zendesk-redactor","share_image_url":"//bookface-static.ycombinator.com/assets/ycdc/yc-og-image-c440a0ad1dacfb86eeeb343717479cc54d256614449b4ef719977a0a451f8bc8.png","company":{"id":25275,"name":"Strac","slug":"strac","url":"https://www.strac.io/","logo":"https://bookface-images.s3.amazonaws.com/small_logos/5810f2cdca1ab3fedc5a811643be13d5387e300c.png","batch":"Winter 2022","industry":"B2B","tags":["Generative AI","SaaS","Security","Enterprise","AI"],"search_path":"https://bookface.ycombinator.com/company/25275"}}