{"id":64180,"title":"AviaryAI - Outbound voice agents for the financial services industry","tagline":"Drive revenue and engagement with automated and compliant AI voice interactions","body":"**TLDR**\\\n[AviaryAI](https://www.helloaviary.ai) is the industry's first outbound AI service team for banks, credit unions, and insurance companies. In a landscape where only 18% of financial service providers make proactive outbound calls and rely heavily on emails, AviaryAI offers a groundbreaking solution. Powered by a private LLM, our suite of products helps institutions leverage Generative AI while adhering to stringent regulatory and compliance standards.\n\n**The problem**\n\n* **Limited Outbound Calls:** Only 18% of banks, credit unions, and insurance companies make outbound calls, missing crucial engagement opportunities throughout the customer lifecycle.\n* **Inefficiency and Missed Opportunities:** Internal employees, often untrained or unmotivated, handle outbound calls which leads to incomplete interactions and lost revenue.\n* **Challenges with GenAI Adoption:** Financial institutions hesitate to use general-purpose models like ChatGPT due to their lack of transparency and regulatory compliance concerns.\n* **Complex Interactions:** Automating post-call workflows (e.g., opening new accounts, activating cards) is challenging due to the need for multiple systems to work together seamlessly.\n\n**Our Impact**\n\n* **Proven Success Rate:** 26% of our AI-driven calls have resulted in successful customer interactions, significantly boosting engagement and revenue for our clients.\n* **High Interaction Rate:** 72% of all answered calls have an interaction with our voice agents beyond a simple “hello”. \n\n[Service Agent For Financial Institutions](https://youtu.be/IIeoPoZ_wVc)\n\n**The Founding Team**\n\n* Blesson Abraham | Co-founder, CEO: Blesson Abraham spent 5 years in leadership roles at Baxter Credit Union (BCU) before founding SavvyIntel (Acquired by TruStage in 2017) a SaaS analytics solution built for banks and credits union. \n* Jay Patel | Co-founder, CTO: Jay Patel is a two-time founder and started the non-profit social-justice app FireWatch in 2020. He leads development for Cambio’s consumer and enterprise LLMs.\n\n**Why Now?**\n\nIn the face of financial and regulatory pressures, banks, credit unions, and insurance companies are hesitant to adopt new technologies due to compliance fears. AviaryAI addresses this by offering a vertical-specific LLM, fine-tuned with industry data to tackle the unique challenges of financial services.\\\n\\\n\\*\\*Our Ask?\\*\\*\\\nIf you are in the financial services industry and are looking to move simple interactions to AI, reach out to us at [info@helloaviary.ai](mailto:info@helloaviary.ai)","slug":"GhA-aviaryai-outbound-voice-agents-for-the-financial-services-industry","created_at":"2022-06-29T15:27:46.242Z","updated_at":"2026-09-19T08:34:40.935Z","total_vote_count":87,"url":"https://www.ycombinator.com/launches/GhA-aviaryai-outbound-voice-agents-for-the-financial-services-industry","share_image_url":"//bookface-static.ycombinator.com/assets/ycdc/yc-og-image-c440a0ad1dacfb86eeeb343717479cc54d256614449b4ef719977a0a451f8bc8.png","company":{"id":26897,"name":"AviaryAI","slug":"aviaryai","url":"http://www.helloaviary.ai","logo":"https://bookface-images.s3.amazonaws.com/small_logos/40b545f0827e44a735f2287cc0b17aea7e65e7ff.png","batch":"Summer 2022","industry":"Fintech","tags":["Fintech","B2B","AI","AI Assistant"],"search_path":"https://bookface.ycombinator.com/company/26897"}}