Tavus
Building the human layer of AI
Technical Customer Success Manager
About the role
Location: San Francisco, CA
About Tavus
Tavus (taa-vus) is a research lab pioneering human computing. We’re building AI Humans — a new interface that closes the gap between people and machines, removing the friction of today’s systems.
Our real-time human simulation models enable machines to see, hear, respond, and even appear human — unlocking meaningful, face-to-face conversations between humans and AI.
Imagine a therapist anyone can afford. A personal trainer that adapts to your schedule. A fleet of medical assistants providing every patient with the attention they need. With Tavus, individuals, enterprises, and developers can build AI Humans that connect, understand, and act with empathy at scale.
We are a Series B company backed by world-class investors including Sequoia Capital, Y Combinator, and Scale Venture Partners. Join us in shaping a future where humans and machines truly understand each other.
The Role
We’re looking for a Technical Customer Success Manager (CSM) who combines deep technical aptitude with a strong focus on customer outcomes.
In this role, you’ll ensure customers are successful, engaged, and consistently realizing value from Tavus’ Conversational Video Interface (CVI) platform.
You’ll act as a trusted advisor to strategic customers, owning the post-sales experience end-to-end. This includes becoming an expert in the Tavus CVI platform and guiding customers through onboarding, implementation, optimization, and expansion.
This role sits at the intersection of technical implementation, product strategy, and long-term customer success.
What You’ll Do
- Develop a deep understanding of customer business objectives, use cases, and technical environments
- Lead onboarding and implementation, ensuring a smooth and successful time-to-value
- Drive ongoing adoption, engagement, and value realization across the customer lifecycle
- Troubleshoot complex technical issues and coordinate resolutions with Engineering, Product, and Support teams
- Serve as the primary technical point of contact for customers post-sale
- Translate customer feedback into actionable insights for internal teams
- Advocate for customer needs while balancing product and platform strategy
- Build strong, long-term relationships with key stakeholders
About Tavus
At Tavus, we're building the human layer of AI. Our mission is to make human-AI interaction as natural as face-to-face interaction, enabling the human touch where it has been previously unscalable. We achieve this through pioneering research in multi-modal AI models for human perception and understanding, combined with state-of-the-art human avatar rendering and communication models. Our models power everything from text-to-video AI avatars to real-time conversational video experiences across industries like healthcare, recruiting, sales, education, and more. By enabling AI to see, hear, and communicate with human-like authenticity, we're creating the foundation for the next generation of AI employees, assistants, and companions.
We're a Series B company backed by top investors, including Sequoia, Y Combinator, and Scale VC. Join us in driving the future of human-AI interaction.
