SureBright
Apple Care-like warranty program for every retailer
Content Writer
About the role
We’re looking for a sharp, fast, and creative Content Writer who can turn complex topics (warranties, insurance, claims, e-commerce) into clear, simple, high-converting content. You will write across the full funnel: website pages, emails, ads, landing pages, case studies, sales enablement, and product education.
SureBright is building the world’s first AI-native, agentic warranty company. In line with that, this is a high-ownership “do whatever it takes” role for someone who wants to operate at founder speed, learn the full stack of an insurance/warranty business, and ship work that directly moves revenue, conversion, and retention. You will work closely with the CEO, growth, partnerships, and product teams to ship content that drives leads, conversions, and merchant trust.
What you’ll do
- Write high-converting website and landing page copy (B2B and B2C)
- Partner newsletters
- Produce merchant-facing content: one-pagers, decks, FAQs, training guides, launch kits
- Create customer-facing content: plan explanations, claim steps, help center articles, scripts
- Write case studies, testimonials, and partner spotlights
- Turn product updates into clear announcements and release notes
- Maintain a consistent SureBright voice (simple, confident, trustworthy)
- Work with design to create content for banners, PDFs, and sales collateral
- Use data (CTR, conversion, attach rate, SEO performance) to iterate and improve content
What we’re looking for
- 2+ years of professional writing experience (B2B SaaS, fintech/insurtech, marketplaces, or e-commerce preferred)
- Excellent writing skills: clear, concise, persuasive, and human
- Strong understanding of conversion copywriting and messaging
- Ability to simplify technical or regulated topics without losing accuracy
- Comfortable shipping fast, taking feedback, and iterating
- Strong research skills and good judgment on what’s credible
- Bonus: SEO experience (topic planning, on-page SEO, internal linking)
- Bonus: Experience writing about warranties, insurance, payments, or claims
Must-have skills
- Copywriting and storytelling
- Editing and rewriting for clarity and conversion
- Basic understanding of funnels and buyer psychology
- Ability to collaborate with founders and cross-functional teams
- Strong attention to detail (especially for policy/coverage language)
Work style
- Prefer in-office, but remote-friendly
- High ownership, high speed, high standards
- Direct feedback and fast iteration
How to apply
Send:
- Your resume or LinkedIn
- 2–5 writing samples (ideally showing conversion copy + long-form)
- A short note on why SureBright and what you’d improve on our website content
About the interview
Interview process
- Intro call (15 minutes)
- 1 remote interview (45 minutes)
- In person interview (1hour) - Practical work sample
- References
About SureBright
SureBright is building the world’s first AI-native, agentic warranty company. We power extended warranties and shipping protection for merchants, and we’re redesigning the entire post-purchase experience so customers get fast, fair, and transparent outcomes when something goes wrong.
Our north stars are merchant/partner experience and customer experience, and we obsess over building systems that increase trust while improving unit economics.
We move fast, ship constantly, and take ownership. If you want to work on hard problems at the intersection of commerce, risk, operations, and AI, and build category-defining infrastructure from scratch - you’ll fit right in.
