People and Operations Associate

About the job

kapa.ai lets companies build accurate AI assistants from their documentation and 50+ other sources and deploy across docs, support and product in hours. 200+ leading companies including OpenAI, Nokia, n8n, Sentry and Klaviyo all use Kapa. Check out the Ask AI button on Kapa’s website to get a taste of it!

As a People and Operations Associate you'll sit at the heart of Kapa's team as we scale. You'll get exposure across the entire business: from building systems to solving problems that didn't exist last month.

Why this is an absurdly rare opportunity

You'll work directly with a team stacked with former founders and operators from McKinsey, Bloomberg, BCG, Airbnb, Uber, CERN, and NASA. This is a team made of people who are passionate about building, shipping, and scaling. The standards are high, the pace is fast, and everyone's pulling in the same direction.

On top of an excellent team, we are backed by absolute legends:

• Initialized Capital (Garry Tan - former YC President, and Alexis Ohanian - Reddit co-founder)
• Amjad Masad & Michele Catasta, Founder & VP of AI at Replit
• Douwe Kiela - Stanford Professor, co-author of the original RAG paper, and founder of Contextual AI
• Y Combinator (S23)

What you're actually signing up for:

This role sits at the heart of the company, supporting people operations, finance and day-to-day operations. You will help bring structure to a fast-paced environment and ensure processes evolve alongside our growth. This is your chance to see how a 30+ person team moves at startup velocity and evolves over time.

You'll work directly with operators who've scaled companies, closed enterprise deals, and built products that matter. You'll see how exceptional teams operate in real time.

What you’ll get to do:

Every day could look a little different and you would get to take ownership of parts of the machine:

• Own people processes and ops, from onboarding (processes, material, relationship with candidates) to culture (hiring the right people, knowledge sharing, team activities)
• Own invoicing and customers’ enquiries about their invoices and billing (accounts receivable) and our suppliers’ invoices (accounts payable)
• Take ownership of the office in Copenhagen, making sure the team has all the tools to work effectively
• Own our internal wiki and other tools, to make them the most useful for the team
• Organise offsites/onsites, team events and team activities, in person, hybrid and remote
• Research new tools and processes that make us faster and better and implement them
• Dive into ad hoc high-impact missions

You might be a great fit if:

• You are ambitious and want to work with a diverse, highly talented, motivated group of people
• You know what an EOR is, and have some experience handling employment contracts, onboarding and offboarding of employees, and anything connected to hiring people
• You're comfortable with numbers and the mechanics of invoicing, billing, and payments, or you're keen to learn them
• You enjoy talking with people and taking care of things that build culture. You communicate clearly and kindly (internally and externally)
• You enjoy dabbling in new disciplines and you are comfortable juggling multiple tasks
• You’re proactive. You see something messy, you fix it
• You are comfortable with AI and use it to improve your ability to do your job

*This is neither an exhaustive nor necessary set of attributes. Even if none of these apply to you, if you believe you will contribute to kapa.ai, please reach out.

• Chat with Operations Lead
• Paid take-home
• Chat with CEO
• Paid work trial
• Offer