Mid Market Account Manager

Mid Market Account Manager

Last quarter our net revenue retention was over 300% and our post-sales team is on fire.

The reality

This is a commercial seat. You carry a number, that number is expansion… a clean renewal is just the price of admission. We're hiring you to grow the accounts you hold: more seats, product expansions, bigger contracts than the ones you inherited. If the part of this job you love most is a customer telling you how happy they are, you'll hear plenty of that here and still miss quota. The work is turning that goodwill into revenue.

In this role, you will map the account, find the stakeholders you haven't met yet, multithread past your one champion, and learn an org's buying process well enough to spot the next deal before the customer realizes it.

This is in-person, five days a week, in San Francisco. You'll also travel, often, to customers and conferences. Showing up for each other is a cornerstone of our culture, and a key to our success with customers.

We move fast and we expect a lot. Product ships new features weekly, so the thing you sold last month has new surface area this month, and you're expected to know it. Nobody is handing you a playbook. You're writing the one the next ten people in this seat will run.

Still reading and feeling energized instead of exhausted? Good. We’re excited too :) 

What we're building

Hyperbound is the Revenue Activation Platform, the agentic OS for sales. We don't watch what happened on a call and file a report. We change what happens next. We invented AI sales roleplay, and today teams at LinkedIn, Workday, IBM, and Intel use us to practice, measure, and scale the behaviors that separate their top performers from everyone else.

We're YC S23, founded in 2023, Series A, with $18M raised. Last quarter we doubled headcount, nearly doubled revenue, and posted 300% net revenue retention. That last number is the one you should care about most. It means our customers don't just stay, they grow, and expansion is the engine that makes it happen. You'd own a piece of that engine directly.

The role

You own the commercial relationship for a book of mid-market accounts. Technical CSMs own adoption and onboarding, which frees you to do the thing you're actually great at: growing the account. Concretely, that means:

• Carry quota on GRR and NRR, with expansion as the expectation: renew as a matter of course, then grow seats and upsell modules.
• Map every account: identify the real stakeholders, multithread past a single champion, and understand the org chart and buying process well enough to find the next deal first.
• Build and deliver executive QBRs that tie product usage to the business results your buyer's boss actually cares about, and use them to open expansion conversations.
• Partner with technical CSMs on adoption signals so you know which accounts are ripe to grow and which need attention before renewal is ever in question.
• Turn customer wins into references and case studies that feed the next wave of sales.

What you'll bring: 3+ years customer-facing, ideally a progression from CSM to AM or a similar hybrid. Comfort being measured on revenue, not just satisfaction, with a real track record of renewing and, more importantly, expanding a book. The ability to run a QBR that connects usage to outcomes and turns it into pipeline. A builder's instinct: you want to write the playbook, not inherit one, and you're at your best when the thing isn't figured out yet. Strong relationships, sharp account-mapping instincts, and a genuine willingness to travel to be on-site. And you're excited to be the face of a breakout YC company to some of the best-known brands in the world. Bonus points for prior startup, founder, or high-growth experience.

The team

The person who thrives here is the top CSM who was quietly furious they couldn't touch the number, or the AE who figured out they'd rather go deep on a handful of accounts than smile and dial through a hundred. You'll work alongside technical CSMs who own adoption and make the product stick, which means you're free to focus on the commercials.

We’re building a cracked team of builders, operators, and hunters. We’ve hired people from our competition, former co founders, and early customers who loved the product.

We're in the office together five days a week and eat lunch together daily. The work is just sharper when we're all in the same room.

Ownership and equity

You own the commercial outcome end to end. No process shields you from a flat quarter, and none shields you from the credit when you turn a renewal-only account into a 200% expansion. You get meaningful early-stage equity in a Series A company that's compounding fast.

Compensation and benefits

• $170K to $210K OTE, structured 60/40, with variable tied to GRR and NRR so both retention and expansion pay. Quarterly adoption bonuses on top as a kicker.
• Medical, dental, and vision coverage.
• Unlimited time off.
• Five days a week in SF with daily lunches, plus commuter and parking benefits.

The interview

We move fast, and we're transparent at every stage.

1. Recruiter screen with James, Recruiter (30 min)
2. Interview with Mason, Chief of Staff (30 min)
3. Take-home exercise (1 to 2 hours)
4. Take-home review with Atul, Co-Founder, and Mason, Chief of Staff (45 min)
5. On-site with the team in SF (1 hour)

First conversation to offer in 1 to 2 weeks.

1. Recruiter screen with James, Recruiter (30 min)
2. Interview with Mason, Chief of Staff (30 min)
3. Take-home exercise (1 to 2 hours)
4. Take-home review with Atul, Co-Founder, and Mason, Chief of Staff (45 min)
5. On-site with the team in SF (1 hour)