
Payments infrastructure for businesses scaling in APAC
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WHY THIS ROLE EXISTS
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HitPay's risk surface spans card chargebacks across multiple acquirers, non-card rails (PayNow, FPX, QRPH, GCash, TouchnGo, etc.), partner onboarding fraud, the post-transaction tail that pre-tx vendors don't catch, and the full AML lifecycle — typology detection, transaction monitoring, STR/SAR filings, and regulator-facing obligations across SG/MY/PH/HK/AU/US.
We've built an automated detection stack that does the sweeping. What we need is a human in the loop who can investigate every exception, decide what's real, file what needs filing, and extend the toolset when a new typology shows up.
This is not a queue-clearing role. The automation produces the queue. You bring the judgment, the partner conversations, the regulatory filings, and the next piece of automation.
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WHAT YOU'LL OWN
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Daily investigation of every exception surfaced by the automated stack:
- Post-tx fraud signals across all acquirers and rails
- Bust-out, mule-ring, scam-proceeds, payout-redirect, and ATO patterns
- ATV outliers, chargeback spikes, reserve adequacy, partner abandonment
- Onboarding red flags surfaced before payments are enabled
AML lifecycle ownership:
- Transaction monitoring across all rails — review alerts, escalate, close with reasoning
- STR/SAR drafting and filing across SG (STRO), PH (AMLC), MY (BNM), and any other jurisdiction we operate in
- Ongoing CDD reviews — periodic refresh, EDD for higher-risk partners, source-of-funds and source-of-wealth investigations
- Sanctions and PEP screening — adjudicate matches, document false positives, action true hits
- Typology calibration — when a new laundering pattern shows up, you're the one who recognises it and writes it up
Decision and action on every flag:
- Payment/payout status decisions (suspend, hold, offboard, retain with monitoring)
- Reserve adjustments
- Partner outreach for SoF, SoW, business model clarification
- Coordination with regulators, scheme risk teams, and partner banks
- Closing every exception with a documented rationale
Tooling (this is the multiplier):
- When you see a typology the current stack misses, extend it or build a new detector for it
- Backtest every rule change against labeled good/bad cohorts before it goes live
- Every piece of automation you write is one fewer human-hour the team burns per week — that's the job
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WHO YOU ARE
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Compliance, AML, and risk background, non-negotiable:
- 4+ years in payments/fintech risk + AML, scheme-side fraud ops, or regulated FI transaction monitoring
- You've personally drafted and filed STRs/SARs — not just reviewed them
- Working knowledge of at least two of: MAS PSA, BSP MAL, BNM Merchant Acquirer, AUSTRAC, FinCEN MSB, FATF recommendations
- You can read a chargeback dispute, an unusual transaction pattern, or a partner's website and tell us in 60 seconds whether the partner is a target, a launderer, or a real business having an outlier month
- CAMS, ICA, or equivalent certification is a plus, not a requirement — we care more about the calls you've made
Technical, non-negotiable. You must be technical enough to:
- Query the data warehouse directly — write your own SQL against Snowflake, no analyst middleman. You'll be doing this every day.
- Think in rules and thresholds — translate a typology you've spotted into a concrete, testable detection rule (signals, thresholds, edge cases, expected false-positive rate).
- Backtest before shipping — every rule change runs against labeled good and bad cohorts before it goes live. No exceptions. If you don't know how to set up a backtest, you're not ready for this role.
- Run and extend the existing automation stack — our detection skills are built on Claude Code. You inherit them on day one and use them daily.
- Build new skills — when you spot a gap, you write the next detector yourself. Python literate enough to read and modify a 200-line script and a YAML rule file without help. We don't need a software engineer; we need an investigator who codes.
Judgment we can't teach:
- You push back when a detector flags a real partner that's just having a good month
- You don't suspend without evidence; you don't sit on evidence either
- You can tell the difference between stolen-card cash-out and laundering via a real-looking storefront, and you know which signals separate them
- You file the STR before the deadline and write the post-mortem when something slips through — the rule update lands the same week
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HOW WE WORK
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- Read-only data warehouse access plus write-gated production access where the role requires it
- Every detector is open to the team — when you build one, the rest of compliance and the CEO can run it
- No ticket queues — the automation produces the queue; you work it and improve the automation
- Direct line to the CEO on policy calls and high-severity escalations
- All exception and AML investigation trails are documented and audit-ready
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LOCATION & COMP
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Singapore or Kuala Lumpur. Comp competitive with regional bank/fintech risk + AML roles; equity for the right hire.
HitPay is a no-code payment processing platform for SMBs in South East Asia. We help SMBs to kickstart their commerce business with simple, easy-to-use payment and commerce tools embedded with low-cost payment methods. Our mission is to democratise access to commerce for SMBs.