Customer Care Executive

Job Title: Customer Care Executive
Location: Delhi NCR
Department: Customer Experience
Reporting To: Customer Support Manager

Role Summary

Enerjazz is hiring a Customer Care Executive who will be the first point of contact for our existing battery customers. You will handle outbound support calls, payment reminders, and feedback collection while ensuring customers feel respected, supported, and guided.

Key Responsibilities

Customer Communication

• Make outbound calls to customers for payment reminders, service checks, and feedback.
• Greet customers politely and professionally as the Enerjazz brand voice.
• Provide clarity on payment dates, payment modes, and late fee rules.

Data Logging & Reporting

• Update all call outcomes in the CRM/Google Sheets.
• Record customer issues and escalate them to relevant teams.
• Maintain accuracy in payment status updates.

Support Quality & Discipline

• Follow scripts and SOPs during calls.
• Achieve daily/weekly call volume targets.
• Maintain high levels of politeness, patience, and professionalism.

Required Skills & Competencies

Must-Have

• Clear Hindi communication; polite and customer-friendly tone.
• Basic computer knowledge (CRM, Sheets, WhatsApp workflows).
• Ability to handle repetitive calls without dropping quality.

Good to Have

• Experience in customer service or telecalling.
• Experience in collections, loans, or EMI-based services.
• English-speaking ability.

KPIs You Will Own

• Call Accuracy: > 95%
• Daily Call Completion Target: 100%
• EMI Reminder Compliance Rate: > 90%
• CSAT (Positive Customer Feedbacks): > 5 per week

Why Join Enerjazz?

• Become a core member of the team shaping the customer experience.
• Opportunity to grow into Senior Executive → Team Lead → Trainer.
• Stable role with incentives & ESOP pathway as the company scales.

Required Skills & Competencies

Must-Have

• 1–3 years of experience in sales support/coordination.
• Proficient in Google Sheets, basic CRM systems, and sales tracking.
• Strong Hindi communication; relationship-oriented mindset.
• Organized, disciplined, and committed to follow-through.

Good to Have

• Experience in EV, two-wheeler/three-wheeler, or battery distribution.
• Familiarity with Zoho CRM, Leadsquared, or similar tools.
• Basic data analysis skills.

KPIs You Will Own

• CRM Data Accuracy: > 99%
• Lead Follow-up Timeliness: 100%
• Dealer Meeting Coordination Accuracy: > 98%
• Daily/Weekly Dashboard Submission: 100%
• Order Process Errors: < 2%

Why Join Enerjazz?

• Become the backbone of a fast-scaling EV sales organization.
• Work closely with field sales & founders and grow quickly into Sales Ops Lead.
• Competitive compensation + performance incentives + ESOP pathway.

Interview process has 3-4 stages

1. Introductory Interview: Ex: What is your ideal job role that you want to pursue? Why are you unhappy with your current job?
2. Online interview. Here we will check basic skills, that are required for the job
3. Offline interview/field Assignment