Strategy & Operations

Decoda is building the AI-native operating system for modern clinics - unifying scheduling, payments, communications, and patient engagement into one platform where intelligent agents handle work teams used to do manually.

We’re looking for a Strategy & Operations Manager who can partner directly with the CEO to build the internal engine that helps Decoda scale from $1M → $100M ARR and work on the most important problems at the company.

This is a highly cross-functional role touching hiring, revenue operations, market expansion, product enablement, and company infrastructure. This is a role for someone who thrives in ambiguity, likes solving hard problems quickly, and wants true ownership.

Examples of problems to solve

• Review operations across the company
  • Go deep on how sales, onboarding, product, support, and finance actually run.
  • Dig into data to find bottlenecks, hidden opportunities, and broken loops.
  • Turn this into a clear, ranked list of the most important problems to solve.
• Own sales enablement
  • Improve demo flows and follow-up playbooks so deals move faster.
  • Lead creation of case studies that clearly show customer outcomes and ROI.
  • Instrument and analyze product usage to tell a compelling “value story” in every sales conversation.
• Own revenue operations
  • Design and run a clean commission-tracking system for BDRs and AEs.
  • Close the books monthly with accurate P&L and burn.
  • Build simple, reliable dashboards so the team always knows how we’re doing.
• Build core operational infrastructure
  • Evolve our contracts to cover more clinical workflows (labs, prescriptions, programs).
  • Help set up our global entities and processes.
  • Codify repeatable processes into lightweight SOPs instead of Notion chaos.
• Shape market expansion
  • Explore new geographies and segments, interview users, and map their biggest problems.
  • Size opportunities, outline entry strategies, and define what “proof” looks like.
• Support hiring, partnerships, and inbound
  • Help design and run systems to find and close top-tier engineering, sales, and GTM talent.
  • Track partnership and inbound performance: build the dashboards, define the metrics, and make sure we know what’s working.

You should have

• 3-8 years in strategy, operations, business-ops or consulting at high-growth tech companies or startups.
• Strong analytical mindset; you own data, dashboards, decisions.
• Comfortable in ambiguity and ready to roll up your sleeves. You build when no process exists.
• Great communicator; you influence leaders and run cross-functional initiatives.
• Bonus: SaaS business model experience; healthtech/wellness industry exposure; early-stage startup grit.

Why this role is interesting

• Work directly with the CEO on company-defining projects.
• See the full picture: product, sales, finance, ops, and customer outcomes.
• Opportunity to wear many hats, learn fast, and build real ownership.
• Be part of scaling clinics, improving patient outcomes and reshaping an industry.

• 30 minute screening call to understand experiences and interest + align on work expectations
• Take home assignment which should take 1-3 hours to complete and 1 hour to present
• Negotiation & offer