Research Ops Associate

What we are building at Conveo

Conveo is the AI research platform enabling fast, affordable, and high-quality consumer and B2B research. Global brands like Unilever, Google, and Apple use our AI video interviewer to generate insights across marketing and product teams.

#1 What problem are we solving, and why does this matter

The current research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise, which is a blocker to many companies. That directly affects how well companies understand their customers — and how well they can serve them. We're fixing that. But great technology alone isn't enough. Behind every well-run study is someone making sure things actually happen. That's where you come in.

#2 The team you will join

You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team combines decades of market research knowledge, incredible engineering ability, and experience building companies. You'll sit within the research team, working closely with Research Insight Leads and Client Success to keep projects running smoothly.

#3 How we operate

We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time.

We work hard, and we have fun.

To keep our quality bar incredibly high, we want to execute with the smallest possible team.

The Role

As a Research Ops Associate at Conveo, you will be the operational backbone of our research projects. Your job is to make sure studies run on time, participants are recruited, and guides are checked - so nothing falls through the cracks.

This is not a passive coordination role. We're looking for someone who is self-motivated, figures things out independently, and gets things done without needing constant direction. You will own day-to-day delivery and support senior researchers and client success managers, building the operational habits that make great research repeatable. The best people in this role will grow into Research or Client Success functions over time.

Your Mission

Manage participant recruitment end-to-end

• Coordinate recruitment across panel providers to ensure the right participants are sourced for each study

• Monitor recruitment progress, track quotas, and flag issues early - including slow recruitment, quality concerns, or participant drop-off

• Review participant interviews for quality and fraud signals, ensuring only valid responses are counted

• Liaise with panel partners to troubleshoot issues and keep studies on track

Keep study quality high

• Review and quality-check discussion guides before studies go live, making sure they're accurate, well-structured, and ready for participants

• Complete quality assurance tasks across active projects, catching errors before they become problems

• Support Research Insight Leads in maintaining the high standard Conveo is known for

Keep operations running smoothly

• Track project status accurately across multiple live studies at once

• Communicate clearly and proactively within the team — raising risks early and keeping everyone informed

• Build and maintain good operational habits that make processes faster and more reliable over time

What we are looking for

Non-negotiables

• A proven self-starter — show us something you taught yourself, built, or figured out on your own

• Smart, determined, and ready to roll your sleeves up

• Highly organised with exceptional attention to detail

• Strong communicator — clear, concise, and proactive

• Comfortable working at pace in a fast-moving startup environment

• Some experience or genuine interest in market research, consumer insights, or UX research

Mindset

• Self-motivated — you don't need chasing, you need space

• Ownership, not excuses

• Detail-oriented but never slow

• Low ego, high standards

• Excited by AI and what it means for research

• Here to grow — into research, into client success, into whatever comes next

Why join us

At Conveo, you'll join a team that genuinely enjoys working and spending time together. We care about building real relationships, not just great products. That's why we run quarterly team off-sites where we disconnect, reset, and have fun.

Plus:

• A front-row seat at a hyper-growth, YC-backed AI company

• Direct access to founders and senior operators from day one

• A genuine path into research or client success as you grow

• Competitive graduate-level salary

• A culture built on taste, speed, ownership, and ambition