Codingal
Leading online after-school for kids & teens to learn AI & coding
Customer Service Associate (US Shift)
About the role
About Codingal
Codingal (www.codingal.com) is a global leader in online AI and coding education for kids and teens (Grades 1–12), on a mission to help every child fall in love with AI & coding. We offer live, interactive classes, in 1:1 and small-group formats, led by rigorously vetted instructors with Computer Science backgrounds (around 90% of them women).
Our STEM.org-accredited, AI-first curriculum is aligned with the K–12 Computer Science Framework and personalized to each student, who learns by building real apps, games, and websites with tools like Scratch, Python, Roblox, JavaScript, Java, and AI/ML frameworks, and we've expanded beyond coding into Math and Public Speaking & Communication.
Founded in 2020 by IIT alumni and Google and Amazon veterans, and backed by Y Combinator, Codingal is trusted by over 1 million registered students across 135 countries and 2,000+ cities, having delivered 75.8M minutes of live learning in 2025, and ranked in the top 3 after-school programs on Trustpilot by hundreds of real parents.
We are looking for a Customer Service Associate (US Shift) to join the passionate Codingal team.
Key responsibilities:
- Provide an exceptional experience to the customers.
- Provide technical support to Parents and Teachers.
- Provide chat, Email, and call support to our customers.
- Handle escalation tickets.
- Schedule, reschedule, and manage student classes.
- Be a relationship expert and ensure customer retention and satisfaction.
Required skills:
- Fluent in English communication skills
- Available to work from the Office.
Perks:
- Free Lunch & Dinner
- Exposure to a fast-paced Ed-Tech startup.
- Health Insurance
Education: Bachelor’s degree
Please note that this is an in-person role, with no remote option available.
You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join us on the journey to provide coding education to every K-12 student and prepare them for the future.
Apply now!
About Codingal
Codingal (www.codingal.com) is the global leader in online AI and coding education for kids and teens (Grades 1-12). Our mission is to help students fall in love with AI & coding and become creators of the future - entrepreneurs, engineers, and scientists by providing high-quality, accessible, and personalized computer science education.
In many countries, top technical universities exist, but there’s a significant gap in K-12 programming education. Parents want their kids to start learning programming early, and that’s why they choose Codingal. We offer live, interactive classes with expert instructors from Computer Science backgrounds. All our instructors are rigorously vetted and trained to ensure a high-quality learning experience.
Every student receives a personalized learning path tailored to their age and skill level. Our curriculum is STEM.org-accredited, aligned with the K–12 Computer Science Framework, and delivered in 1:1 and small-group formats, ensuring individual attention and engagement.
Students learn by building real-world projects using popular tools and technologies like Scratch, Python, Roblox, Minecraft, MIT App Inventor, Thunkable, Pygame, HTML/CSS, JavaScript, website development, Java, Data Science, AP Computer Science content, and AI tools like ChatGPT and Machine Learning frameworks. Through this hands-on approach, students create apps, games, animations, and websites in a fun, engaging way that fosters problem-solving and creative skills.
Beyond classes, students participate in global coding competitions, hackathons like HPE CodeWars, and online coding camps, further nurturing their creativity, confidence, and innovative spirit. With a 4.9/5 student rating and NPS of 86, Codingal is trusted by over 1 million registered students in 70+ countries.
Codingal combines the best of human instruction and AI-driven learning to inspire the next generation of tech leaders. We are poised to lead the next generation of coding education and make a significant impact in this rapidly growing market.
