Customer Success Manager

Who are we looking for?

Axle is looking for a Customer Success Manager who will lead the successful onboarding, adoption, and ongoing success of our automotive clients, helping them integrate and operationalize insurance data within their workflows.

As a Customer Success Manager, you will own the Axle customer journey, ensuring clients are set up for long-term success and continue to expand their usage of Axle over time. You will work cross-functionally with Product, Engineering, Sales, and Partnerships to deliver seamless launches and scalable deployment processes while driving customer adoption and retention.

You will wear many hats and help build the operational foundation that powers Axle’s growth as we scale.

What will you be doing?

• Manage onboarding, training, and ongoing success for dealer and rental customers by building trusted relationships with decision-makers and daily operational users of Axle.
• Drive adoption and long-term engagement by helping customers integrate Axle into their operational workflows and ensuring they realize measurable value from the platform.
• Develop deep expertise in each client’s technology stack, workflows, Axle integrations, and the broader automotive insurance landscape to provide tailored guidance and strategic consultation.
• Support key partnership initiatives by leveraging adoption and usage metrics to drive retention, expansion, and long-term success across dealer and rental markets.
• Contribute to recurring partnership checkpoints, executive business reviews, and internal technical escalations; define and track KPIs to measure adoption, customer satisfaction, and revenue growth.
• Collaborate closely with internal Axle teams to analyze tools and workflows, identify adoption gaps, and implement new processes and methods to consistently exceed performance targets.
• Serve as the voice of the customer internally by translating client and end-user feedback (e.g., dealerships and rental operators) into actionable insights for Product and Engineering, ensuring alignment between customer priorities and Axle’s roadmap.

What would set you up for success?

• Beneficial to have experience supporting automotive, fleet, dealership, rental car, or automotive insurance programs, particularly in a B2B or enterprise environment.
• 3+ years of experience in customer success, account management, or client relationship management
• Grit, enthusiasm, and a high degree of intellectual curiosity
• Ability to partner closely with sales leadership to drive successful customer outcomes
• Strong business generalist with sharp product intuition and a track record of driving customer adoption, retention, and revenue growth
• Comfort operating in a high-growth, ambiguous environment and excitement to build processes and tooling from the ground up
• Ability to quickly grasp new technologies, integrations, and complex technical concepts
• Ability to solve complex client challenges through creative problem-solving and cross-functional collaboration
• Willingness to travel to client sites and conferences (at least twice per month)

What would be even better?

• 6+ years of enterprise relationship management or customer success experience
• Previous experience in B2B technology, automotive (dealer or rental), insurance, lending, or mortgage industries
• Experience working with dealers, rental car companies, fleet operators, OEMs, or large multi-location enterprise groups
• Demonstrated ability to partner closely with Product and Engineering to deliver successful client launches and drive ongoing customer expansion

Why join Axle?

Best time to join

• We are early-stage but well-funded with significant revenue and growth, offering the upside of building from the ground floor with strong financial backing

Define our culture

• You will play a meaningful role in shaping Axle’s culture, customer philosophy, and growth journey

Build something transformative

• Help build the foundational insurance data infrastructure powering the next generation of financial and mobility experiences

Benefits Included

• Great compensation & equity packages
• Full medical, dental, and vision benefits
• 401k program
• Unlimited vacation
• Mentorship and growth opportunities
• Flexible, hybrid work environment (Atlanta, GA)